Complaints

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• Initial Complaint

  Date:12/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/29/2023 they placed a towing sticker on my car for expired plates I called and spoke with a lady and told her my liscense and registration was good, the sticker isnt on due to other reasons. She proceeded to get rude and hung up on me On 11/30/2023 they came and towed my vehicle anyway that was parked in my parking spot in my apartment complex. I immediately went to try to get my vehicle. She said they closed at 4:00pm and closed the gate as we were talking and said Ill have to come back Monday at 8. When they were actually open the next day.On 12/1/2023 I went in the am to get my vehicle. She tried to procrastinate and make me wait to charge me an extra $50. I had $300 cash and she rudely told me if I didnt have to deal with your attitude these past few years it probably would have been cheaper! And continued to be rude. Once she received the money, she got ok my facing yelling and pointing her finger. She charged me for everything she could think of: vehicle inspection fee$25, hook up fee$75, gas fee$25, extra person fee$25, a no key fee$25 and an administration fee $100 totaling $400 when the initial tow was only supposed to been $150

  Business Response

  Date: 01/02/2024

  J&M Towing service Overlook Apartment for any vehicle that has no tags, expired tags, flat tires, or broke down vehicle. This vehicle has been tag about a dozen time in the pass 2 years and the owner keep refusing to put the tags on the vehicle. The fees are normal fees that J&M Towing can charge. The customer was very rude to our employee from day one and verbal assaulting on every call. She was advised more the once to put the sticker on her plates before it was impounded by the property manager and J&Ms manager. By not doing this after being advised by multiples times to put her sticker on her plate or put the receipt registration in her back window to show proof she had taken care of the problem this resulted in getting her vehicle impounded. She was also told by a police officer after the impound that J&M Towing was in the right to impound the vehicle due to her not following the rules and regulation on her lease.

   

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  Manager

  Customer Answer

  Date: 01/02/2024

   I am rejecting this response because:
  This lady is lying. This is probably the same lady who handled the transaction but wrote a different name on the paper. This needs to go to the respectful owner and not to her email address. I was never told by them or the property manager that I could place my registration in the window. I would have done that. Even the property manager was confused as to why they didnt give me that option when I called the towing place and told them the reason it wasnt on there but they were valid. The police was never involved in any of these incidents with them. When I went to get my vehicle, I never yelled, cursed, threatened or verbally assaulted the lady, even after she was talking very rudely and disrespectful to me. She specifically told me, I wouldnt have charged you so much if I didnt have to deal with your rude a** attitude these past few years! As she proceeded to write in extra fees and continued to antagonize me. She had already threatened to add an extra $50 if I didnt shut your f****** mouth or Ill take my time until after 11! This is no way a business should be ran charging people based on your emotions and opinions of someone. No one in this complex has ever paid that much to recover a vehicle within 24 hours! I dont think anyone has ever paid that much for a recovery in less than 24 hours so why am I? Is it because i ask questions that she act like she couldnt answer? Or is it because I expressed myself rightfully and freely? Im sure they have tagged my vehicles several times, mostly for no reason. I have already let them keep one vehicle that they towed for a flat tire. And tried to *** me for it. They have been harassing me since I lived here! They even threatened to tow a rental car that was in my parking spot. At some point the greed for money has to stop!!