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Business Profile

Transportation

Elite Van Conversions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********************** of **********, **. also owns Elite Vans, a van conversion company. My van came destroyed January 24th, 2023! It has been 2 months now and Elite Vans has yet to fix one single issue. My van is currently in a body shop, for which repairs were to be paid by *********************** and his company, they have yet to pay. I am being forced to pay over $3000 out of my own pocket to get my van back. This has been an absolute nightmare. I have been dealing with **** himself who has essentially been useless. He allows an inept employee to manage his company. Said employee has perpetually lied and showed zero mental capability to be in a, "VP of Operations", position. My vehicle conversion cost $133,000. When delivered, by the company *********************** hired, my running boards were destroyed, dent in the back door, wrap completely destroyed in the front, panel paint damage, EVERY window leaked, drivers side seatbelt locked in retraction, left break light didn't work and my countertops don't sit square on my cabinets. 2 weeks later the roof AC leaked water all over a chair. Elite Vans, via ***********************, promised to pay for all the damage. They have yet to put out a dime. This was a brand new build!

Elite Van Conversions is NOT a BBB Accredited Business.

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