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Business Profile

Utility Trailers

Scholl Trailers L.L.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Trailers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave **** $1550 6 months ago to build me a trailer for my Lawn mower. I paid in full in cash. **** is my cousin its low enough to rip off one person. But from what i see hes ripped of lots of people. If you ****** it ir look on ********. To me its as low as you can be. People work hard for their $$ and **** need to make it right with me.

  • Initial Complaint

    Date:05/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our boy scout troop 499 ordered 6 x 12 trailer from ******************** trailers llc. We paid $1900 down and were promised delivery in 4 to 5 weeks. It has been 11 months and all we received were excuses. After 6 months he stopped answering the phone .we requested our hard earned money back but no answer. It is a shame that Mark ******************** can rip off an scout troop that worked hard to earn the money.

  • Initial Complaint

    Date:04/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Mark ******************** on 3/25/2024 via ******** and requested that he build me a custom trailer. He called me later that evening and we discussed the details of the build. Over the next few days we finalized the details and the time frame for delivery (he stated 2 weeks). On 3/28/2024 I sent him $700 for a deposit via *****. On 4/9/2024 I contacted him about picking up the trailer that weekend and he replied that it was delayed due to a backorder of steel and axles. We agreed that I would pick up the trailer the next weekend. I contacted him again 4/17/2024 to confirm pickup and received no response. I have attempted to contact him via ********, telephone, text message and email several times since then with no reply. I have now filed a complaint with ***** and am filing a complaint with the BBB in hopes of getting a refund of my $700.

  • Initial Complaint

    Date:02/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 16, 2023 I talked to Mark Scholl about building me a car trailer. We agreed on a price. I paid him $3,200 in cash as a down payment. He stated the trailer would be completed in two weeks. Then he said three weeks. After numerous contacts, hearing every excuse under the sun, he told me his location was sold out from under him and he had to be out by the end of February but assured me my trailer would be done. Been trying to contact him the last week with no response from him. I went to his business and nobody was there. Tomorrow is the end of February and I doubt Ill hear from him. What are my ***********? At this point I would be happy with just getting my money back.

Scholl Trailers L.L.C. is NOT a BBB Accredited Business.

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