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Business Profile

Vacuum Cleaners

Rhino Air Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday, June23, 2024 I stopped at the ******** 66 service station at exit 188 in rural ******, at the intersection of I-35 and US-50. I tired to use my credit card to activate the Rhino-Air air pump, but the card reader would not function. so i got change inside the store and inserted the required $2.75. The pump came on, but almost no air came out. After 4 full minutes of applying the hose to my tire, I got only 4psi improvement. My tire went from 26psi to 30psi in four minutes. Not the pressure I needed. I have sent emails and left phone messages and gotten no response from the company. I need my money refunded.

    Business Response

    Date: 07/17/2024

    We received an email from ************** on 6/25/24 regarding the equipment malfunctioning and responded. We contacted the store the following day to confirm a refund was not issued on site. 7/5/24 ************** reached out again regarding his refund of $2.75 and was given the option to refund it back to his credit card, which he denied. On 7/17/24 we prepared a refund check of $2.75 and mailed it to ************** at the address provided. 

  • Initial Complaint

    Date:10/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lost $2.50 in one of your vacuum machines on ******** &*********** in ******** at the One Stop store. I went into the store and they said it wasn't their machine and that I had to contact you. Now I know you probably are not going to refund my money but I would appreciate if you did. Please send a check to ************************************************. Please and thank you.

    Business Response

    Date: 11/02/2023

    Good afternoon,

    sorry for the inconvenience of the machine not functioning properly.

     

    I will notify the distributor in ****, **

    a refund will be processed 

Rhino Air Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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