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Business Profile

Wholesale Musical Instruments

Conn-Selmer, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Musical Instruments.

Complaints

This profile includes complaints for Conn-Selmer, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Conn-Selmer, Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Conn-Selmer, Inc

      500 Industrial Pkwy Elkhart, IN 46516-5485

    • Conn-Selmer, Inc

      P O Box 310 Elkhart, IN 46515

    • Conn-Selmer, Inc

      PO Box 310 Elkhart, IN 46515-0310

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern"I am writing to express my deep dissatisfaction with the defective product I received and the exceptionally poor customer service I have experienced in attempting to resolve this issue.Last fall, I purchased a drum set from ****** for $6,000. Given the price, I expected a high-quality product. Unfortunately, the set came with a defect: the 13-inch *************** produces an irritating buzzing sound that has persisted since I received it. I took the drum to Rit Drums, where ************************* Drum pro - Owner) confirmed the defect after being unable to tune it properly. This has left me with an expensive, faulty ***.Initially, I contacted *****(I believe) from ****** about the issue, back right when purchased) However, he did not have the right color replacement drum available at the time and assured me he would get back to me when it became available. Several months passed without any update. I left multiple messages with ***** at ****** but received no response. Only after I mentioned the possibility of contacting the Better Business Bureau (BBB) did ***** return my call. Unfortunately, the conversation was far from pleasant. ***** was unhelpful, rude, and condescending. He insisted that I send the defective drum for evaluation before any action could be considered, refusing to assist with sending a box or facilitating an exchange. This unnecessary inconvenience is unacceptable, especially given the price of the drum set.****** attitude has consistently been unprofessional, characterized by a lack of willingness to assist and a dismissive approach to my concerns. When I requested to speak to a supervisor, ********************* became even more hostile and unprofessional. This unproductive communication has left me with no choice but to seek resolution through the BBB organization.Hoping to come to fair/honest solution and part ways if need be!

    • Initial Complaint

      Date:10/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a trombone from an authorized dealer, and it came with some slide cream, which I put on the trombone. But this completely eroded the paint on my trombones slide! I tried reaching out, but back when I tried it told me to sent an email to which I never got a response. Then, I tried again, and there is no way to contact Conn Selmer now! This isnt fair, because now I cant contact them, and they can just ignore me! It was the Conn Selmer Tb711F

    • Initial Complaint

      Date:02/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a trumpet case on May 28, 2021. The case is made by Conn-Selmer. There are two latches on the case. Both no longer work properly. Their website says they stand behind their products for 2 years.I called their *************************** several times. Each time they told me they would look into it but they never got back to me. I sent a letter on September 29, 2022 and have not received a reply. I expect they will repair or replace the case.Thank you.

    Conn-Selmer, Inc is NOT a BBB Accredited Business.

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