Complaints

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  Rent Depot

  400 Court St Evansville, IN 47708-1130

• 

  Rent Depot

  Po Box 4 Evansville, IN 47701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a house from this company from 10/2023 to 4/2025. In this time we had mold issues, flooding issues, misquitos breeding under house, sewer issues, crawl space under water, hvac never hooked up or fixed properly, no insulation sweating walls. Ran dehumidifier 24/7. Dryer one load all day long. Only one cycle in new house. High electric bills from hvac not hooked properly. Electric bills half the amount in new house. Filter changed no weekly and filthy next day poor house ventilation. Back yard huge but flooded basically whole time living there could not use it. When I would bring things up like finishing hvac hook up they would say sounds like your not happy then move. Very rude to me. Was concerned about health and safety of my kids and dogs. Trying to charge me to paint into after we left, illegal. Trying to charge me for broken blinds from dogs, illegal should be taken out of monthly pet fee we paid. Trying to charge me for having unit cleaned when we cleaned and left it the way they gave it to us. Trying to charge us for yard pick up when multiple storms after we moved out. Also yard was horrible when we moved in. Cats living in flooded crawl space whole house smelled of cat urine and my belongings started to smell; I don’t own cats. Only dogs. I only wanted my full deposit back…. But now how rude they are being I decided to take action. They still are only giving us back half the deposit.

  Business Response

  Date: 05/19/2025

  Thank you for the opportunity to respond to the complaint. We take tenant concerns seriously and strive to provide habitable, well-maintained homes while upholding lease agreements and state laws. After reviewing our records, including inspection photos and maintenance logs, we would like to clarify the following:
  
  1. Maintenance History and Condition of the Property
  We received only two maintenance requests from this tenant in the last a six-month period, both of which were completed promptly. We rely on tenants to report issues promptly so we can resolve them—unreported concerns cannot be addressed.
  
  2. HVAC and Air Quality Concerns
  The tenant referenced HVAC issues, air quality concerns, and high energy bills. Upon review of our inspection reports—including move-in, routine, and move-out—we found that the HVAC air filters were extremely dirty at every inspection, including at move-out. Sample images will be uploaded with this response.
  Per the signed lease agreement, tenants are responsible for replacing HVAC filters monthly. Failure to do so can cause airflow problems, poor ventilation, system strain, and increased electric bills. No documentation was submitted during tenancy regarding unresolved HVAC issues.
  
  3. Security Deposit and Pet Fee Clarifications
  All deposit deductions were legally itemized and based on documented conditions at move-out. Deductions included:
  Painting and wall repairs: Necessary due to wear and markings beyond normal use.
  Broken blinds: Damaged by the tenant’s dogs. Monthly pet fees are not security deposits and do not cover pet damage. This is clearly outlined in the lease.
  Cleaning: The unit was not returned in a professionally clean condition.
  Yard cleanup: Post-move-out photos show substantial debris inconsistent with typical storm impact. The tenant is responsible for yard condition at move-out per the lease.
  
  4. Communication and Conduct
  The tenant referenced a dismissive tone from our team. While we regret any communication perceived as unprofessional, our intent was to offer resolution within the lease terms. When tenants are unhappy with the condition or obligations of a lease, we provide transparent options—including move-out without penalty when appropriate.
  
  5. Deposit Disposition
  The tenant was refunded approximately 50% of their deposit, with an itemized breakdown provided. All deductions were based on:
  Documented pre- and post-move-out conditions
  Photos
  Vendor invoices
  Lease obligations
  We are happy to share this documentation, including the HVAC filter condition photos, upon request.
  
  6. Closing Statement
  We strive to act fairly and lawfully in all tenant matters. While we understand the tenant was dissatisfied with their experience, our records show that issues were either unreported, tenant-responsible per the lease, or appropriately resolved.
  We remain committed to transparency and tenant well-being and are open to further discussion if the tenant would like to reach resolution directly.

  Customer Answer

  Date: 05/19/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  HVAC - was never completely connected and fixed properly. They were aware and when I mentioned it they said, “your lease is almost up, sounds like you’re unhappy. Maybe you should look elsewhere.” So from then out (about 5 months we did not reach out due to the dismissiveness and rude demeanor. It was clearly never finished or taken care of correctly, you could tell because the filter which we changed every TWO weeks was immediately filthy the next day. The crawl space was yet again flooded. Sub pump submerged. And cats living under there. 
  

  no they did not charge me for the whole in the wall. Why would they? It was caused by their “Maintenence man”… he lived across the street. Lied about being at our house and working on things when he was supposed to. Always had to be called back because did not do things correctly. Manager even called me to see if he was working and there, unprofessional and put us in a horrible position seeing as we lived across the street from him. I digress. 
  
  pet fee may not go towards pet damage, but we also paid pet deposits (100 each) before moving in. In the state of Indiana whether their lease states it or not, it is illegal to request a pet deposit. That should have went to the blinds. Rest returned since no other damage from them. 
  

  As far as security deposit; it is illegal in Indiana to charge for normal wear and tear of a unit. (Normal wear, like minor scuffs or faded paint, Cannot be deducted) there was no damage beyond that besides the hold the Maintenence guy put in the wall. She kept stating due to year and half time …. Legally cannot charge for that. 
  

  as for cleaning, we cleaned out the unit. Gave it to them how they gave it to us. I had to pay professionals 300 when moving in to have it cleaned. We also had to do a lot of yard work to make the yard decent while there… the yard was a mess and NOT given to us the way they want to give it to someone else. Nothing was wrong with the yard; besides the flooding issue. Which was horrible. And not from us. 
  

  I had told them I would ignore all the other things I disagree with as long as they would replace my vacuum I bought in December… 280 dollar vacuum. Ruined and cannot use. Reeks of cat pee and is making my new house smell of it. I am very upset about this. She said I cannot prove it was from their unit. Take a walk in there and anyone with a nose can confirm that’s what it is from. I do not and have never owned cats. I am allergic. 

  
  
  
  
  Sincerely,
  
  
  
  ******** *******

  Business Response

  Date: 06/18/2025

  We appreciate the additional comments from the former tenant. After reviewing their rebuttal, we continue to stand by our original response and the actions taken.
  Our position remains that all security deposit deductions were made in accordance with the lease agreement and Indiana landlord-tenant law, supported by inspection reports, documentation, and photographic evidence. We understand the tenant’s dissatisfaction but do not find that any new information provided warrants a revision of our prior response or a change to the deposit disposition.
  We have fulfilled our obligations in this matter and consider it closed. However, should the tenant wish to continue the conversation or request supporting documentation, we remain open to direct communication.

  Customer Answer

  Date: 06/19/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I am not satisfied. And hearing the same responses over and over will not change that. No point going back and forth with a company who does not see their actions or lack there of as unacceptable.

  I will be contacting small claims.
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:03/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April of 2023 I hired RentDepot Management Co. to help me with some aspects of renting my properties. Our only person of contact was a lady. I explained to her that I wanted to be contacted with any maintenance before having any work done on the apartments, RentDepot did not contact me But they did charge me for work on the houses without notifying me. They were also to help me with Evictions. The management companies DO take down the tenants social security numbers for court reasons. A couple tenants were evicted, trashed the apartment, Managmt Co. kept my deposit. Owner had clean mess up and RentDepot charged me to remove all contents of an apartment $200. without notifyg me of truck haulers comming to strip the apartment without my permission. Their Lawyers dismissed the eviction cause they could not get the SSI number for tenant. Only 1 was listed as being evicted, closed case. Another tenant on 1 full year lease, paid 1 month Rent, Deposit went to RentDepot, She broke the lease, trashed the apartment, no communication from her, no info from RentDepot as to when she will be out. Tenant held my apartment hostage for several weeks. Owner had to clean it all up. RentDepot kept the Security deposits for 2 separate hostile tenants and didn't give it back for documented work and cleaning fees. RentDepot refused to Evict this tenant, gave no notice, Broke Lease, Trashed the apartment, NO communication. ***** caters to the tenants instead of the Owners of the houses. Another tenant wanted to park junk car not workg, in back yard. He had another working car he used. I wanted it gone, not starting a junk yard on my property if not going to fix it. April told him to plate it so I (the Owner) couldn't have it towed off. That is working for the tenants. I am the Owner of the houses, paying RentDepot management FEES. They refused to tell me who RentDepot Attorneys are or New tenants name, work info, #in family. She knew tenant couldn't afford the Rent. Bad service to Owners.

  Business Response

  Date: 03/11/2025

  We appreciate the opportunity to respond to this complaint and provide clarity regarding the issues raised. Rent Depot LLC takes our commitments to property owners seriously, and we adhere strictly to our management agreements. Below is a factual response to the concerns outlined in the complaint.
  1. Security Deposit Handling
  The owner claims that Rent Depot LLC withheld security deposits. However, our records show:
  March 11, 2024: The owner was credited a security deposit.
  March 23, 2024: The owner received a payout that included this deposit.
  August 15, 2024: The owner was credited another security deposit.
  August 19, 2024: The owner received a payout that included this deposit.
  These transactions confirm that Rent Depot LLC did not withhold any security deposits. It appears that the complainant may have expected a separate check instead of the funds being included in her regular payout however all form of owner payments are via ACH. 
  2. Maintenance Charges
  The management agreement (Section 1.3E) states that:
  “No expenses shall be incurred for such matters in excess of $500 for any single item without the express consent of the Owner, except where required during an emergency or by previously approved bid.”
  Rent Depot followed this policy, ensuring that only expenses under $500 were processed without prior approval, which is consistent with the signed contract. Additionally, necessary maintenance is essential for preserving rental properties and ensuring tenant safety.
  3. Junk Hauling Fee ($200)
  The owner was charged $200 for junk removal at one of the properties. This amount falls below the $500 approval threshold outlined in the contract. Additionally, removal of abandoned tenant property is often necessary to maintain the unit's habitability.
  4. Evictions & Social Security Numbers
  The complaint suggests that an eviction was dismissed because Rent Depot did not provide a tenant’s Social Security Number. However:
  The Management company did not place this tenant. The owner did prior to transferring management to Rent Depot. The owner did not provide us with a Social Security Number. 
  Any dismissal of an eviction would have been a court procedural matter, not a failure by Rent Depot.
  Rent Depot processed evictions according to standard legal practices and acted within the scope of our agreement.
  5. Tenant Parking Issue
  The owner wanted a tenant’s vehicle removed from the property. However, per fair housing laws, property managers cannot enforce rules that are not supported by local ordinances or lease agreements. In this case, the tenant legally registered the vehicle, which is why removal was not warranted.
  Conclusion
  Rent Depot LLC has followed all terms of the signed management agreement and has appropriately handled deposits, maintenance, and evictions. The claims made in the complaint are either contractually invalid or based on misunderstandings regarding how payments and management services work however they were outlined in the signed Management Agreement.
  We respectfully request that this complaint be closed, as Rent Depot LLC has fulfilled all contractual obligations and provided proper documentation to support our actions. If any further clarification is needed, we are happy to provide supporting records upon request.

  Customer Answer

  Date: 03/21/2025

  The response from RentDepot was moot. I already have my lease agreements.  That has nothing to do with my complaints.  BBB obviously doesn't really read these complaints.  So just Post my complaint to the public.  I can see that there was NO Real ligitamate response. Property Owners hire Managment companies to work for them.  RentDepot does not do that. A response that doesn't make any sense or relevance to the complaint.  BBB is no help to our community.  BBB Negates any responsibility to help our Community.  Just post my complaint to the public as our community needs to be aware of their actions. There was NO ligitamate reason to close this case.