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Business Profile

Auto Body Repair and Painting

Bartley's Paint & Body Shop
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.5

Average of 2 Customer Reviews

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Review Details

  • Cassie W

    Date: 08/22/2024

    Bartleys has taken care of my vehicles for many years. Just recently, I hit a pole in a parking lot and was beside myself. Called Bartleys, and they said to come right in so they could take a look at it. Not only did they look at it, but they also took time out of their busy schedules to camouflage the yellow on my bumper until they could fit my vehicle in. I would highly recommend them and they do such amazing work. The best part is my Bronco looks great again. Thank you!

  • Jadea W

    Date: 08/21/2024

    I'm giving 2 stars because of lack of communication, poor customer service and quality of work. Hopefully the business takes this as constructive criticism and improves. Lack of communication due to lack of updates. (They had my car from May 15- June 18) originally a 10 day job but i realize that they found additional damage to my car once they started working on it. I first called on June 4th for an update, i spoke with Carrie and she said there was no updates and she didn't know why it was taking so long. This answer was repeated every 4 days I called for updates. I later found out my car was sent out to a mechanic because it failed a safety inspection. Never was given details. Poor quality of work: my repairs were subpar quality. Not what I expected from a 5 star rated shop. My paint finish had to be fixed due to orange peel flaws and my door had to be fixed due to bubbles in the paint and painted over rust. They had replaced the door with a used door and didn't prep it thoroughly before painting. I also had new damage to my side mirror (dent with black paint overspray). Poor customer service because of how they handled the issues mentioned. We were told the paint flaws were intentional. The new damage to my mirror was denied. It was obviously not damged from the deer. The shop absolutely refused to fix the side mirror saying they only removed the mirror and put it on the new/used door. He was very stern and not apologetic on any of the issues including the door issues that he agreed he would fixed. I'm giving 2 stars because they did fix the paint flaws and the door issues. But not the side mirror. I also had to return a month later due to the same passenger door having issues. Hopefully I don't have any further issues from the work they completed on my car.

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