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Business Profile

Auto Repairs

Smith's Service Center, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my car to Smith Service Center, LLC because it kept dying. They replaced the battery and connectors, but the issue continued. I contacted them multiple times, paid out of pocket for a tow, and later they blamed the issue on my dome light being left on—which is not true.
    I paid for multiple repairs: a battery, hoses, and struts. The struts were defective and had to be replaced. I also found out they reused the old battery connectors instead of replacing them, as I was told.
    I spent $3,951.30 in total, and the original issue is still unresolved. I’m requesting a proper repair at no additional cost or a refund for the failed repairs.

    Business Response

    Date: 04/23/2025

    Ms. ****** filed the same complaint with the In***** A******* G******; we will be responding to the higher authority.

    Customer Answer

    Date: 04/24/2025

    Complaint: ********


    I am rejecting this response because the business completely ignored the issues I raised. I paid $3,951.30 for repairs that were supposed to stop my car from dying, but the problem was never resolved. They reused old battery connectors, installed defective struts, and misdiagnosed the issue.


    Recently, my car died again while I was out of town on a road trip, proving the repairs were not effective. I do not want more repairs — I am requesting a full refund for the failed service. Their response to the BBB was dismissive and unprofessional. Instead of addressing my complaint, they said they would only respond to the In***** A******* G******* showing no effort to resolve the matter here.


    Sincerely,
    ******* ******


    Business Response

    Date: 06/03/2025

    Response to BBB Complaint #********

    To Whom It May Concern,
    This matter has been fully resolved through the I****** A******* G******’s O*****. Please refer to all attached documentation, including the cashed check issued to the customer as a partial refund for one of the repairs.
    We believe the resolution was fair and handled appropriately through the A******* G******* O*****. 

    Sincerely,
    ******** ***** * *********
    Smith Service Center, LLC

Smith's Service Center, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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