Complaints

This profile includes complaints for Old National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Old National Bank

  1 Main St 812-464-1425 Evansville, IN 47708-1464

  
• 

  Old National Bank

  1111 Chestnut Hills Parkway Fort Wayne, IN 46814-8934

• 

  Old National Bank

  1233 N Eddy St STE 101 South Bend, IN 46617-1481

• 

  Old National Bank

  4303 Lahmeyer Road Fort Wayne, IN 46815-5677

• 

  Old National Bank

  6430 W. Jefferson Blvd. Fort Wayne, IN 46804-6204

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. My son took money out of his 401k for his vacation starting 6-21-25. We went to the bank after it had been denied cashing at *******. We went to the branch on 6-22 and 6-23, 2025. We were told on 6-22 that there would be a 7 day hold on cashing the check if we deposited it. Then that the check would be deposited little by little after that. We left and came back on 6-23-25 to deposit it and then we were told the "computer" said there was a 11 day hold and that the funds would not be released until 7-7-2025. I understand the hold process but, to have two different dates of holds and keeping the money even after it clears the bank is a load of crap. This bank did not give us prior notice that this would happen so we couldn't cancel his vacation in time and now we have to wait until July 7 th to receive the funds which will be verified in 2 days. Old National is basically hanging on to money that is not theirs and telling us when they are going to give it back. This is ridiculous and it's a branding system in the financial world and should not be allowed to happen. This is just the latest in many issues we have had with this bank. I will be checking everyday with the writers of the check to find out when it clears and how many days Old National holds on to it after it clears. I am very mad that we have been labeled a fraud risk. We have NEVER comitted fraud of any kind. This should not be legal. As soon as the check clears then it should be released. The reasoning behind their policy is rediculous. "We have to hold it longer in case the issuer takes the money back." That's on the issuer but not going to happen in this case. My son drew money out of his 401 k and the amount & bank it was drawn off of is a well known financially establishment. The company holding the account it was drawn off of, is also very well known and verifiable. This is an insult to the two establishments and us. My son's vacation is ruined, and we have been insulted by this bank.

  

  Business Response

  Date: 06/26/2025

  Old National Bank (“Bank”) is
  in receipt of Ms. ********** correspondence to the Better Business Bureau
  (“BBB”).  The Bank values client feedback, and upon researching her
  concerns, we have the following information to share.
  
  On June 25, 2025, Bank
  records indicate ***** **** made a check deposit in the amount of $1,274.00, to
  the joint account ending in #****, via a check from ******** ***********. 
  A seven-day Reg CC extended hold was placed due to the past overdraft history
  of the account.  Per Reg CC guidelines, when placing a hold due to
  repeated overdrafts, no funds from the check are required to be made available
  during the seven-day hold.
  
  ***** was provided with a
  copy of the hold notice when the deposit was made in person at the ********* Banking Center on June 25, 2025. Ms. ******** provided a copy of this notice as
  an attachment with the BBB complaint submission.
  
  The funds from the deposit
  will be made available after 7 business days, which will be on July 7, 2025.
  The Bank understands Ms. ********’s frustration regarding the REG CC hold being
  placed, however, the Bank did follow proper protocol.

  Customer Answer

  Date: 06/26/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because they could verify the check and the amount if they were concerned about fraud not wait 12 days which is truly the days they are waiting. This is just a business taking advantage of their "policy" to discriminate against people. 
  
  
  
  Sincerely,
  
  
  
  ********* ********

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Old National Bank financed my 2020 Nissan Altima. My car was deemed a total loss. It has been over 30days since my car was totaled. My insurance company has faxed a letter of guarantee 3 times with the last date being 6/16/25. We have not received any communication back. KY F*** ****** and I, have called the local branches numerous times. No response. I have a medical condition and I am driving a totaled car still making payments on that you have to force to back up and when you let off the gas it jerks you to the point it hurts my body. All I need for the insurance to do is sign the letter of guarantee so we can cut Old National a check and I can replace the totaled car.

  

  Business Response

  Date: 07/02/2025

  On June 23, 2025, Old National Bank received notification of
  a BBB complaint filed by ***** ********. 
  It was immediately escalated to our Collections Team for review. 

  A delay occurred with the insurance company’s initial request.  Once the necessary information was received
  from the insurance company, the request for the Letter of Guarantee was sent to
  the Collections Team for completion.  A
  Letter of Guarantee was completed on June 20, 2025.  We have attached copies of the Letter of
  Guarantee and Termination Statement for the client’s records.

  On July 1, 2025, Old National received check number ********
  in the amount of $18,793.17 issued from K******y F*** B***** Mutual Insurance
  Company for Claim #********.  On 7/1, the
  payment was applied to the client’s vehicle loan ending in ****.

• Initial Complaint

  Date:06/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early June or late May 2025, Old National Bank mailed a statement for my auto loan with tear off coupon form attached. I have been on paperless, automatic transfer payment of auto loan since conception. The statement from the bank reads as follows: "When your payment matures, the auto payment will not process and you need to initiate final payment". After making several attempts to initiate final payment on line, I mailed a check to the bank using the payment coupon on June 7, 2025. On June 10, Old Nation automatically withdrew my final payment from my bank account. Therefore, Old National received final paymenet twice. After making 7-8 phone calls to Old National, I was told Old National could not tell me when my payment would be reimbursed and THEY suggested I file a complaint with the BBB. I believe their actions and behavior are tantamount to fraud.

  

  Business Response

  Date: 07/01/2025

  Old National Bank (“Bank”) is
  in receipt of Mr. *******’s correspondence to the Better Business Bureau
  (“BBB”).  The Bank values client feedback, and upon researching his
  concerns, we have the following information to share.
  
  Mr. ******* had an external
  ACH transfer that he had set up via a bill pay service to generate an automatic
  payment to his loan ending in ****. The auto debit was not set up through Old
  National Bank. The payment generated through the bill pay as normal and posted
  on 06/10/2025. In the meantime, the client also mailed a check payment on
  06/07/2025. The two payments resulted in an overage when Mr. ******* was
  attempting to pay off the loan.
  
  Old National Bank Consumer
  Servicing Director called Mr. ******* on 06/18/2025 and set his expectations on
  the solution. It was explained that one overage check was mailed on 06/17/2025
  and was already headed through the **** process. This check was in the amount
  of $658.03.
  
  They also discussed a second
  overage check for $6.76 that resulted from the ACH generating, which overpaid
  the account. This check was also mailed on 06/18/2025.
  
  Mr. ******* confirmed that
  the two checks were in hand on 06/24/2025.

• Initial Complaint

  Date:06/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to the ******** ** location to deposit money but the ATM was “being worked on” so I understood and came back the NEXT DAY to find out the ATM was now “out of order”. This branch does not have an additional ATM so now for the past TWO days, I have been unable to use essential services provided by the bank. I just opened this account due to my work having the same bank so it was convenient, but my SAME BANK checks do NOT mobile deposit the same day and still have to wait for it to clear. I do not get it! And the not being able to use the ATM closest to me is asinine for two days. I am considering closing my account!

  

  Business Response

  Date: 06/24/2025

  On June 16, 2025, Old National Bank received the BBB
  complaint.  It was immediately escalated
  to our ATM Services Team for review. 

  The team advised that the ATM machine located at the ******* MN Banking Center had been out of service, off and on, for two weeks.  The ATM issues were resolved on Sunday, June
  15, 2025, around 4:00pm CST.  The vendor
  worked diligently on resolving the issues, however, there were parts needed for
  the repair.  This took additional time to
  receive the parts and to resolve the issue. 
  In the event the ATM may be out of service after bank hours in the
  future, the client may utilize the banking center’s night drop for deposit needs.

  The Banking Center Manager attempted following up with the
  client to address this concern and left a voicemail message.  The client may reach out to the manager if
  there are additional concerns.

  Old National apologizes for any inconvenience this may have
  caused.

• Initial Complaint

  Date:06/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We do NOT want ANY contact with this business!! Please TELL THEM to STOP with all harassment or mailings of any kind or ANY other contact!
  
  We've told them to stop, and they keep sending MORE CRAP! Where is CAN-SPAM?? Why can't we use if to sue?

  

  Business Response

  Date: 06/12/2025

  On June 12, 2025, the consumer’s
  BBB complaint was received by Old National Bank.  Upon receipt, the bank immediately submitted an
  Opt-Out/Non-Solicitation Form.  This will
  ensure the consumer is opted out of promotional mailings, discontinue promotional marketings, and discontinue the
  sharing of information with all affiliates.
  
  We apologize for any inconvenience
  this may have caused.

• Initial Complaint

  Date:04/22/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to get off of their mailing list. Their website and social media has no contact info other than a phone number. When I call the phone number, you can only get through to a person if you have an account number, which I do not. They purposely made it so nobody can contact them. I want them to remove my name and address from the data they purchased.

  

  Business Response

  Date: 04/22/2025

  Old National Bank completed an
  opt-out/non-solicitation form for ***** ****** on 04/22/2025. This will unenroll
  Ms. ****** in promotional mailings and any sharing with affiliates.
  The Bank apologizes for your frustrations with trying to get
  this request completed.

  Customer Answer

  Date: 04/22/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed a money market acount and had 20 days of interest owed to me that they refused to pay. Amount $481.00

  

  Business Response

  Date: 03/05/2025

  On February 20, 2025, Mr. ******** visited the banking
  center to inquire about the Bank’s money market rates to compare with another
  financial institution.  During the visit, the Manager assisting him
  provided information regarding the Bank’s five-month certificate of deposit
  promotion as well as the two-month jumbo certificate of deposit, both with an
  APY of 4.15%. Additionally, the Manager discussed the benefits of meeting with
  our Financial Advisor to explore other investment options to potentially earn more
  money.  Mr. ******** declined meeting with an advisor and stated he would
  return later with his decision, after he had time to consider the current
  certificate of deposit promotions.  That same day, Mr. ******** returned
  to the banking center and requested to close his money market account.  At
  the time of closing the account, the interest accrued during the month of
  February had not been credited to the account, therefore it was not included in
  the closing balance.  Mr. ******** inquired about receiving the interest
  amount for the time it was open in February, however, the Manager explained,
  and as stated in the Bank’s Truth in Savings Disclosure (“Disclosure”) provided
  at account opening: “If you close your account before interest is
  credited, you will not receive the accrued interest.” 

  On February 21, 2025, Mr. ******** contacted the Manager to
  inquire again about receiving interest for the twenty days the account was
  open.  During the call, the Manager reaffirmed to him that the accrued
  interest is not paid upon a client’s request to close an account.  Upon
  receiving Mr. ********’s correspondence with the BBB, the Bank reviewed his
  account and stands by the Manager’s decision not to credit the accrued
  interest.

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Old National Bank = Scam Absolutely!
  They will fraudulently charge your account and try to make you seem like the incompetent one, and then make it difficult to close out the account - All while continuously charging you to reap the benefits of interest earned for keeping the bank account open. The workers encountered are ignorant and lack basic customer service skills. ZERO STARS! I ABSOLUTELY DO NOT RECOMMEND!
  
  I admit I have a history of overdrafting my account. However, i typically move funds around to replace the overdrawn amount the same day, via ***** or cash deposit.
  Most recently, I’ve settled via *****, which shows as a positive balance on my side, yet the next day my account would be assessed an overdraft fee. It was that as long as funds are deposited before 12:00am the next day, the account would be good. The rep is now saying that it’s 8:00 pm-lies. Also, they have card controls to where one could turn off their card to avoid charges, however they override that and allow charges. Due to the recent discovery of this activity I decided to close my account, they said I couldn’t because it was overdrawn. I paid the fee, reported the card lost so that it’ll be shutoff, visited 2 branches and called in- the account still hasn’t been closed. My account had a zero dollar balance, yet today I noticed yet another overdraft fee, when there hadn’t been any charges on the account. Someone is hoping to get by on the gullible and inattentive in effort to line their pockets and this is absurd. If this isn’t resolved via refund, to settle this I’d like my account closed ASAP??

  

  Business Response

  Date: 03/07/2025

  On February 25, 2025, Old National Bank received
  notification of the client’s BBB complaint.  This matter was immediately
  escalated to the Banking Center Manager of the ******* **** ***** banking
  center.
  
  From February 25, 2025, through March 7, 2025, the Manager
  made multiple attempts to contact the client via phone to discuss and resolve
  her concerns.  Numerous voicemail messages were left; however, the client
  has not returned any of the call attempts. 
  
  We encourage the client to contact the Banking Center
  Manager of the ******* **** ***** banking center to have this issue resolved.

• Initial Complaint

  Date:02/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** ******** *** ********** ** ***** Date: 2/20/25
  
  I entered this location and grabbed a slip to withdraw money from this bank. I walked up to the teller and handed her my ID. She paused for a second, then started acting like she was doing something; then she told me to have a seat since the manager had to approve my request to take out my money from your bank. 20 min waiting for the useless manager to finish with another customer. Then she called me back up to the booth, needed a second form of ID, gave it to her, and then the manager came out and brought me to his office. He asked me what brought me out this way. “ I live about 1 hour away,” I told him was at the ****** ****** store. I can travel to Indiana and should be able to take out money from my account without being asked about being in an area that is far from my home. Then, I proceeded to waste more of my time updating my account profile instead of getting my money so I could be on my way to Chicago. Then, he claims that because I’m withdrawing a large amount, he has to confirm it as if I stole the money. Later, he finds out it came from my school, which also has a bank account with you clowns. “ Lately, we have been having scams in our system.” Oh, the scam lies. He also did want to accuse me, but I told him even if you did say that, all I would have to do is sue this company simply. No argument, no altercations. I wonder how long people with business accounts must wait to withdraw a simple 10k to pay for supplies, materials, or event invoices before you give them their money. I now know to record to make sure you will be dealt with. “Withdrawing While Black”

  

  Business Response

  Date: 03/05/2025

  On February 24, 2025, the client’s BBB complaint was
  received and immediately escalated for review. 
  Please know that
  Old National Bank prioritizes our commitment to maintain an environment free
  from discrimination for its clients and team members.

  On February 20, 2025, the client visited the ********** IL
  Old National Bank banking center.  The client
  requested a checking account withdrawal in the amount of $4,000.00.  During the client’s visit, the banking center
  team members were also assisting other clients. 
  The team member helping the client sent an electronic message to the
  Banking Center Manager requesting an approval for the transaction due to the
  dollar amount.  The Manager was assisting
  another client in their office at that time and advised they would be able to
  provide an approval once completed with their client.  The team member was advised to obtain two
  forms of identification from Mr. ***** during his wait for approval.  The two forms of identification were needed
  per Enhanced Fraud Prevention Identification procedures due to the client being
  outside the footprint of their account owning banking center location, Chicago
  IL – ****** * *******  The Manager
  went to assist the client and informed him that due to the amount of withdrawal
  and being out of their footprint, additional security questions were needed for
  the protection of the account against potential fraud.  During the conversation, the Manager inquired
  about the client’s visit to the Deerfield location and asked the reason for the
  withdrawal.  The client responded that he
  was shopping with family and friends and needed the funds for purchases.

  Upon reviewing the account, the Manager noticed there were
  funds transferred from another account which the client was a joint owner.  The transaction history showed that a deposit
  was made the previous day, February 19, 2025, in the form of a check.  As part of the bank’s due diligence process,
  the deposit was reviewed to ensure the funds would be available.  Once the two forms of identification were
  received and all steps of the due diligence process were completed, the Manager
  gave approval for the transaction and the client was given his funds for the
  withdrawal. 

  Old National Bank did not treat the client differently nor
  unfairly in this situation.  There was no
  discrimination and procedures were followed accordingly.  We apologize for the client feeling that he
  was being treated differently from other clients.  We appreciate Mr. ***** giving us the
  opportunity to address his concerns and value his relationship with us.

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1-23-2025 I received a letter from **** ******** of Old National. His letter was dated 1 week earlier than the actual mailing. The envelope had the postage and date from their own office meter machine. I believe they sat on the letter. Since I did not get the letter until 1 week later, I was not given 30 days. I started getting overdraft notifications on my account. I went into my account and saw a withdrawal of all my money totaling of almost $3,000.00. It also showed that I had a check that was pending in the amount $1179.25 that was pending. I contacted Customer Services. They would not tell me where my money went and that I needed to go to a branch to get any information on my money. I went in this morning to get detailed information on my account, and it shows no balance in my accounts. I wasn't given the 30 days before my account was closed.

  

  Business Response

  Date: 03/05/2025

  On January 16, 2025, a thirty-day closeout letter for the
  checking account ending in **** was mailed via USPS Certified Mail to the client’s
  address on file.  According to the
  Certified Mail Receipt, the estimated delivery date was January 18, 2025.  Per the letter, if the client did not close
  the account within thirty days of the date of the letter, Old National Bank
  would exercise its right to close the account.

  During the period of January 16, 2025, through the closeout
  date of February 18, 2025, the client’s checking account was not assessed any
  overdraft fees and there were no returned checks or items.  The account closing balance as of February 18th was in the amount of $2,797.72.  A
  cashier’s check payable to the client’s name was mailed via USPS Certified Mail
  to the client’s address on file.  The
  Certified Mail Receipt showed an estimated delivery date of February 20,
  2025.  On February 19, 2025, the client
  visited ******* ***, Old National banking center to inquire about the location
  of his account funds.  During his visit,
  the client was advised that a cashier’s check had been mailed with an estimated
  delivery date of February 19, 2025.  According
  to the Certified Mail Number Tracker, the estimated delivery date was February
  20, 2025. 

  The USPS Tracking website confirms the cashier’s
  check was delivered to the client’s address on February 21, 2025.  The USPS Certified Mail Delivery section on
  the form was signed by the client upon delivery on February 21st and
  the form has been received by the bank. 

  Customer Answer

  Date: 03/06/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: They did not give me 30 days to resolve my account.  They sat on the notice for a week, before they sent it.  They closed my account causing bounced check fees for the check that came in the same day they closed my account.  I should be reimbursed for fees I incurred due to their improper notice.  
  
  
  
  Sincerely,
  
  
  
  ****** ********

  

  Business Response

  Date: 03/07/2025

  Pursuant to Section 2.12 of the Deposit Account Agreement
  and Disclosure (DAAD), Old National Bank has the right to close an account at
  any time for any reason, and without giving notice to the client. As a courtesy,
  not out of obligation, the Bank gave Mr. ******** thirty days to close the
  checking account.

  As stated in the prior response, a thirty-day closeout
  letter dated January 16, 2025, was mailed to the client’s address on file via
  USPS Certified Mail. The letter stated that if the client did not close the
  account within thirty days of the date of the letter, January 16, 2025, Old
  National Bank would exercise its right to close the account. On February 18,
  2025, the checking account was closed. The client received the cashier’s check
  for the closing balance on February 21, 2025.

  The Bank stands by its decision to close the account and
  considers the matter closed.