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Business Profile

Bathroom Remodel

Bath Fitter, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello *******,

    Attached is the contract in which was signed. This contract states that after the 3rd business day of the agreement, that the deposit is forfeit. This contract also states that we cannot refund the deposit after the cancellation period has expired if it is not cancelled within said cancellation period.

    Please let me know if there is anything else that I can help with.
    ( from company )

    My email
    This is not a email from corporate.. this is a email from you.. I will just go ahead and talk to a lawyer and then file a complaint with the bbb and get something started. I spoke To corporate and it’s up to you to refund it. You said you had a email from corporate and this is not..

    So; you also told me the check was already made it, and no one ever said anything about not getting it back
    So; it sounds like you just lied to us..
    ***** knew that we were waiting for the army and the whole situation and NOTHING WAS ORDERED .. my mom signed that but I AM THE ONE WHO PAID THE DEPOSIT AND I WAS NOT AWARE OF ANY OF THIS AT THAT TIME. I left My parents house and was not informed on this whole situation.
    So; I believe that YOU CAN GIVE ME THE MONEY BACK BUT YOU ARE CHOOSING TO NOT DO IT..
    not every cool. Not how a business should be run!!
    We both know that you lied to me and so did ***** when I was Told that I Was Getting the money back and you also just told me on the phone that it was mailed and that I should of already received it. When clearly you were lying! Come on this is t even the email that you promised me from corporate ???????

    Business Response

    Date: 03/14/2024

    The refund has been processed, sent and received by Mrs. *********. This matter should be closed. Please let us know if there is anything else.

Bath Fitter, Inc is BBB Accredited.

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