Reviews

Review Details

• Review fromKeith G

  Date: 05/29/2024

  5 stars
  My wife and I went to the Indianapolis home show. Met Anthony and set an appointment for in home quote. He showed up on time, gave us the price we expected for complete gut and rebuild. We understood that the would be delays in getting the stuff needed since everything under the sun seemed to be on backorder. The work was completed and we couldn't be happier. Bathroom looks great.
  Thank you Bath Envy.

• Review fromMarcus F

  Date: 12/30/2022

  1 star
  My Grandparents 87 and 84 years old purchased a Home Envy bath installation from the Home Depot store ***** in ******, Illinois on 3/14/2022. The contract states that the estimated start date of 8/15/2022 and completion by 9/12/2022. Home Envy called once during the summer to inform my grandparents that their project would be started soon and they were waiting on a couple of items. Then did not reach out again. My grandfather called in October, someone told him that they would be out first week of November and finished by Thanksgiving. No one showed up. My grandparents have rightly lost faith in this contractor after being treated as they had been. No communication/updates, and no-show on the job.
  Home Envy told me that they could cancel the project but I should expect to pay restocking fees. He continued to say that they have no contractors in Illinois at this time because their previous installer got sick and is not working now. Then when asked about the November appointment where no one showed up, he essentially called my grandparents liars and said "I don't have in my notes that I said we would be there the first week of November" and " I said we may be able to get it done in November". It is very convenient for this guy to work with elderly who do not have email. All of his empty promises can be said on the phone with no paper trail.
  The bottom line is this, as a company you have a responsibility to only sell work you can complete. It is not my problem that your staff got sick or you do not have enough staff to complete projects in a timely manner.
  Home Envy should be covering fees for these poor business practices.
  It is now 12/30/2022, the project has not been started.
  Home Envy did say that they would try and start our project in January, however, we do not want them doing the job. What happens when they tear up the bathroom and another contractor leaves? My Grandparents have to drive somewhere to shower and use the bathroom in the winter?

• Review fromEverett M

  Date: 09/28/2022

  1 star

  Everett M

  Date: 09/28/2022

  My wife is 77, I am 76. We wanted a walk in show for safety reasons. We when to Home Depot in Seymour, In.. They directed us to Home Envy. We signed a contract on November 18 of 2021. We paid almost $6,000.00 as a down payment. We still have had no work started. They now want us to pay the remaining balance before they will do any work. That would be another almost $6,000.00.
  

  HomeEnvy/Bath Envy

  Date: 09/30/2022

  We are sorry you see things this way. As always, there are two sides to every story. Our staff at Home Envy is working tirelessly to combat the material and labor shortages we have been faced with. With that said, we tried to schedule your job a couple of months ago and you refused us coming in. This stalled your project even further, as you insisted on working with Home Depot directly, instead of us as your installer. You refused to pay the restocking fees to cancel the project, when that option was given to you. As for paying everything up front, this is a Home Depot policy. You purchased through Home Depot and not through us directly. We abide by all policies and procedures, as a provider for them. As we have been, all correspondence will be going through their corporate office. We do not typically respond to complaints, as they are always a very one-sided perception of reality. We made an exception, in this case. However, this will be our only public response to this matter. Please feel free to contact us directly if you have further concerns. Thank you for your feedback.