Complaints

This profile includes complaints for Dirt Finders Maid Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dirt Finders Maid Service has 2 locations, listed below.

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  Dirt Finders Maid Service

  708 Stanley Ave Evansville, IN 47711

  
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  Dirt Finders Maid Service

  210 Third St. Henderson, KY 42420-2904

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Dirt Finders to clean my apartment in ********** on a bi-weekly basis. Their contract and all materials state that they have a satisfaction guarantee - if you are unhappy with cleaning they will send someone to redo the service or correct the issue. On more than one occasion, I told them that areas had been missed. Instead of offering to reclean, they said they would no longer clean my apartment since I was not satisfied and had left negative feedback.
  Since they did not honor the satisfaction guarantee that they promise, they should refund some of the fees paid for insufficient service.

  

  Business Response

  Date: 01/26/2024

  Dirt Finders provided service five times between July 2023 and September 2023. In every service the customer provided a written satisfactory scorecard on each of the areas that we cleaned. The customer initially asked for extra attention in a few areas and we complied. While the scorecards in each of the five cleanings showed "satisfactory" or "very satisfactory" scores, the standard work we did never seemed to be enough to completely satisfy, as there were always extra remarks that asked for more than what was originally agreed upon. While we appreciate the opportunity to work with this customer, we feel that we were not the right fit for this customer and terminated the service. We wish them well, and feel that this matter is closed.

  Customer Answer

  Date: 01/29/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: While I do not expect Dirt Finders to take any responsibility for not complying with their own service level guarantees nor any other aspect of dissatisfaction (since they never did accept any responsibility) I do want to note that their response is misleading. On multiple occasions I indicated on the "scorecard" or called them directly to discuss areas of concern. At no time did they offer to "make it right" as their guarentee claims they will. I do not want any further interaction with this business and am VERY happy to have found a company that does actually understand customer service, but I do feel it's important for consumers to understand that Dirt Finders does not deliver what they promise. 
  
  
  
  Sincerely,
  
  
  
  ***** *********