Complaints

This profile includes complaints for Cash-Pro, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cash-Pro, Inc.

  101 Plaza East Blvd. Suite 100 Evansville, IN 47715

  
• 

  Cash-Pro, Inc.

  PO Box 5469 Evansville, IN 47716-5469

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is using deceptive practices when contacting individuals. They have their Caller ID set as Unkn0wn to hide that theyre a debt collector

  

  Business Response

  Date: 05/27/2025

  Dear *** ********,

  I want to assure you that we are not attempting to be deceptive in our
  communications with consumers. Our phone system is configured to display “Cash-Pro,”
  our company name, on all outbound calls. This practice benefits both us and our
  consumers by helping ensure our calls are not mistaken for spam and that
  recipients know who is calling.

  Unfortunately, we do not have control over how individual carriers display
  our caller ID once the call leaves our system. While many calls are labeled
  correctly, there are instances where they may be mislabeled—such as showing as
  “spam,” “long distance,” “unknown,” or displaying no label at all.

  To address this, we utilize a service called Number ******, which regularly
  tests our phone numbers and works to correct any improper labeling or blocking.
  While this service helps, it does not guarantee perfect accuracy across all
  carriers.

  Additionally, our representatives identify themselves and our company at the
  start of each call before engaging in any conversation.

  We sincerely apologize if the labeling of our call led to any confusion or
  concern. Please be assured that it was never our intention to mislead, and we
  remain committed to doing everything possible to ensure our calls are correctly
  identified.

  Also, as requested, we will cease any further attempts at communication with
  you.

  Customer Care
  Cash-Pro, Inc.
  ************ ****** **

• Initial Complaint

  Date:07/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2022, I was involved in an accident and had to be transported by air for immediate medical attention/surgery. Medical bills were in excess of $125,000. All bills were either forgiven or paid, with the exception of the ones turned over to Cash Pro. I sent correspondence requesting to settle/negotiate the bills, but they never responded. I only recently discovered they apparently sold my accounts and personal information to ********* *** **********, who continue to increase the debt and negatively impact my credit score - and provide nothing in writing. Looking at their BBB reviews, it seems they are fraudulent. If Cash Pro had worked with me instead of profiting from my misfortune, the collections of $5,311 would not be on my credit report; I did not know until recently this was done in March 2023. It is disheartening to get through the accident and settle the majority of the medical debt, only to now have this shadow over me.

  

  Business Response

  Date: 07/22/2024

  I believe Ms. ******** is mistaking us for a different
  agency - Probably ********* *** **********- or believes we have sold or placed accounts
  with ********* *** ********** ( this is incorrect). Our records do not indicate
  the same information in Ms ********'s complaint.
  
  Our record of the account(s) for Ms. ********:
  
  -  Cash-Pro, Inc. received seven accounts for the consumer on 12/06/22, totaling $818.00, and three more accounts on 01/16/23, totaling $372.00. The accounts totaled 1190.00. We sent validation notices on the accounts and attempted to reach Ms. ******** by phone
  -  We received a letter from the consumer on 12/19/22 stating she was waiting for an itemized bill and the assignment of a patient advocate.  We mailed an itemized statement on the same day, 12/19/22. 
  -  We received a second letter on 04/07/23; Ms. ******** stated she was awaiting a financial assistance determination.  We contacted our client, who said they had received an email from Ms. ******** and responded to her via email, letting her know the account had already been turned over to collections and was not eligible for financial assistance.  On 04/17/2023, we mailed out another itemized statement to Ms. ********.
  -  We have attempted to contact the consumer several times, left voice messages, and sent letters. We have received no response from Ms. ******** and no contact with her except for the letters referenced above.  
  
  We can only assume that ********* *** ********** has a
  different account or set of accounts for Ms. ******** and that she mistakenly
  thinks those accounts originated with us and were placed with ********* *** **********
  by us. That is incorrect.
  -  We have never had a relationship with ********* *** ********** or utilized them in any manner. We have no connection whatsoever and are not familiar with them.
  -  We have never sold any debt to any third parties.
  -  The balance of her accounts in our system is not $5,311(what she lists in the complaint); her balance is $1190.00
  -  Our records indicate we have never received any request from Ms ******** (written or otherwise) requesting a settlement or negotiation of the balance.  
  -  We have never listed the accounts in our system on the consumer's credit report.
  

  We take great pride in working with consumers to resolve their
  past-due accounts and answer any questions they may have regarding the balance
  of those accounts. We understand that sometimes, dealing with past-due accounts
  can be stressful and confusing. We look forward to working with Ms. ******** to
  answer any questions she may have and work with her to resolve the accounts we
  have in our system.
  
  Administrative Department
  Cash-Pro, Inc.
  **************