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Business Profile

Credit Union

Evansville Federal Credit Union
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Evansville Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Evansville Federal Credit Union has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/01/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was denied a checking account due to “ 1 unpaid closure at” a previous bank. The teller who contacted me, ******** ******, attached the form used to obtain a report from ChexSystems. I requested the same report which clearly shows that “any amounts owed have been paid” and shows my account was paid in full.

      Business Response

      Date: 05/15/2023

      A previous unpaid closure does not mean that it is still unpaid.  The decision to deny the account due to a previous closure with a reported charge-off was reviewed as paid in full at a later date.  We make the final decision based on several factors but the previous unpaid closure is always weighed in that decision. The decision to deny the account was communicated to the potential member in a timely fashion and by one of the choices for communication.

      Customer Answer

      Date: 05/16/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Mostly because I don’t want to spend more effort on this and no longer want to do business with a company that doesn’t consider the overall profile. The ONLY reason for denial stated was the previous unpaid item and I did subsequently pay it in full. 



      Sincerely,



      ***** *********

    Evansville Federal Credit Union is BBB Accredited.

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