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Business Profile

Credit Union

Liberty Federal Credit Union

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Liberty Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Liberty Federal Credit Union has 40 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/03/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a new refinance loan with this company and they are taking money from me for insurance I have proven I don't need many many times. This has gone on for over three month. I've called I've emailed, I've been told over and over that it will be changed and refunded but it just keeps being sten from me. I cannot get anyone to actually help me or fix this problem. It's hundreds of dollars and continues to happen . I've tried everything humanly possible for three months to resolve the issue. I'm in a different state so actually going to the credit union Is the only thing I haven't done.

      Business Response

      Date: 09/16/2022

      Business Response
      Contact Name and Title: ***** ****** SVP/CRO
      Contact Phone: XXX-XXX-XXXX
      Contact Email: *******@libertyfcu.org
      All forced-placed insurance previously added to the consumer's loan was refunded to the the consumer's loan on 9/9/2022.

      Consumer Response
      (The consumer indicated he/she ACCEPTED the response from the business.)

    Liberty Federal Credit Union is BBB Accredited.

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