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Business Profile

Ear Nose and Throat Doctor

Midwest Ear, Nose & Throat Surgery, PSC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ear Nose and Throat Doctor.

Complaints

This profile includes complaints for Midwest Ear, Nose & Throat Surgery, PSC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Midwest Ear, Nose & Throat Surgery, PSC has 4 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/09/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Midwest ear, nose and throat.
      1020Professional Blvd.
      Evansville In. 47725
      This office provided me with a hearing aid and i gave them 2300 dollars retainer pending insurance payment then i would be refunded. They agreed on a price of 1020.00 with the insurance company and refunded me the above amount of 1020. When i asked about the remaining 1280 dollars i wasn't getting that back because the cost agreed was 2300. The office ran my insurance prior to my signing for the hearing aid there so they knew the contracted price with my insurance so the 2300 was an inflated price to start with. I contacted the office and they told me that was policy but they do not do it on regular visit charges or hearing exams they take the contracted network price as payment so it was just this service they decided to go this route. Insurance says in should have no out of pocket expense. I have never paid out of pocket before from this office for hearing aids in the past.
      Account numer is XXXXXX
      Date of service 09/01/2022

    • Initial Complaint

      Date:11/01/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was referred to this doctors office for a consultation regarding sinus issues. After waiting almost over an hour past my appointment time, I was seen by the doctor and decided that I was not going to move forward with his plan. I stopped at the window on my way out to pay my bill. they told me that they would bill insurance first and that I would recieve it in the mail. Three months later I recieved a bill charging me $10 per month I called the office and told the woman on the phone that I needed to pay my bill but asked that she remove the late fees since this was the first bill I had recieved, She refused to remove the charges and refused to takle my payment. She then told me that my insurance company also paid late fees which was a lie as I verified this with my insurance company. They continue to send me bills with mounting late fees and will not accept payment for the actual services of the consultation. I want the business to accept my payment for the $7.46 that I owe and stop billing me over $100 in late fees.

    Midwest Ear, Nose & Throat Surgery, PSC is NOT a BBB Accredited Business.

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