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Business Profile

Fire and Water Damage Restoration

Slay's Restoration
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Slay's Restoration's headquarters and its corporate-owned locations. To view all corporate locations, see

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Slay's Restoration has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jan 9, 2024 a driver for Slays Restoration hit my parked car in their box truck. Driver is named ****. The police came out and took the report.
      I then had to pay $10 for the finished police report and the police officer ***** (badge ***) did not indicate an insurance policy for Slays Restoration on the report
      I then contacted the ****** ******* housing department that Slays Restoration is contracted with in an attempt to help with the matter. I emailed ****** ****** and he said he would look into the matter.
      **** then came by my house with a handwritten note, saying that once I get an estimate to contact him and he would pay the cost because they wanted to handle it privately.
      I then got an estimate from ***** auto body and emailed a copy to ****** ****** and texted ****.
      They haven’t ever sent the check to me, and now are not answering my messages.

      Business Response

      Date: 03/15/2024

      We had to wait one (1) day after we got the estimate for repairs for the lawyer to draw up a release and then ***** was paid by check the following day. She has been paid in full now. 

    Slay's Restoration is BBB Accredited.

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