Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the boat shaped table and 4 chairs in driftwood maple in March of 2024 from Boslers furniture in Evansville, IN. It was delivered in April of 2024. Within a couple of months we noticed the table was scratching pretty easily. The furniture store was able to replace the original table top for us but now, the replacement top is scratched in several places as well. This table was advertised to us as a hardwood and was protected with the hardest varnish on the market. I have a video that I sent to both the furniture store and to ******** of me gently scooting a coffee cup across the table and showing that it does in fact scratch that easily. We have only had this table for 7 months. This is horrible quality and false advertisement now we are stuck with a table that is only for looks as we cannot use it without it scratching. A custom-made Amish table should not be this fragile.

  

  Business Response

  Date: 01/03/2025

  On January 2nd our service department was in contact with the customers protection plan provider. They authorized for a new table top to be sent to us for exchange. This 

  will resolve the customers problem and the protection plan will be completed.

  sincerely,

  *** ******

  Customer Answer

  Date: 01/03/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:10/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a sectional couch beginning of summer. We put down 3000 sent debit card had 10k which was reached. *** the Manger and ******* the sales rep was told by my husband to pulls of balance the next day. Months went on I received vm to setup delivery. I called to schedule delivery and *** the manager calls back to advise there is a balance still due. I explained to call my husband since we thought it was already taken out. My husband was spoke to *** and decided to cancel he said there was a 25% restocking fee, my husband advised was not told about this such fee. *** stated he would contact the owner to see about waiving and call back. 3 days pass and we received a refunding check for 1525. Which *** made the decision for OUR money without talking to my husband. My husband went to the store Oct 7th got into it with *** and the owner came out. Nothing was resolved and this is bad business. At this point I will never shop there or give them any of my money. There were more concern about the money instead of resolving the issue. They are liars and crooks. Buyers beware if you shop there in the future. My social media friends and family will hear about this.

  

  Business Response

  Date: 11/01/2022

  Business Response
  In April Mr. ******* made a purchase of a special order sectional. At the time of the purchase he made a partial payment of the balance.
  When delivery called to schedule at the end of September we were informed that the balance could not be paid. A manager offered extended financing terms even though, a cash discount had been given, this wasn't acceptable to Mr. *******.
  As our contract of sale states all returns are subject to 25% restocking fee. WE sent Mr. ******* a check less the restocking fee on 9-28-22. On 10-7 Mr. ******* came into the store and said he had our check and would return it and pay his agreed upon balance, this did not happen.
  As a last resort to resolve this I phoned Mr. ******* on 10-20 AND LET HIM KNOW WE would honor or 10/7 agreement fpr his purchase. He declined this offer and said he would accept the restocking fee and cash our check