Complaints

This profile includes complaints for ProRehab, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

ProRehab, Inc. has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  ProRehab, Inc.

  415 Crosslake Dr Evansville, IN 47715-8263

• 

  ProRehab, Inc.

  826 N State Route 161 Suite B Rockport, IN 47635-9167

• 

  ProRehab, Inc.

  5625 Pearl Dr STE 100 Evansville, IN 47712-8106

• 

  ProRehab, Inc.

  8887 High Pointe Dr STE E Newburgh, IN 47630-7969

• 

  ProRehab, Inc.

  3070 Warrick Dr Boonville, IN 47601-9658

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was under the care of **** ******** *******, which is through ProRehab **********, for pelvic floor PT. The office made multiple errors on my billing statements, which started with them charging the incorrect copay. Then the office sent me bills with the incorrect amounts. I stopped attending PT in February 2023 when they advised me that I could not schedule additional appointments until I paid the amount due on my account. I reached out to the billing department on several occasions and sent them copies of all bank statements reflecting that I had in fact already paid. After many months I received confirmation via email from the office manager that my account was paid in full and they actually owed me a $20.00 refund. To this day I am still receiving billing statements showing that I still have an amount due. I am a highly educated medical professional and I will never seek care for myself or refer any of my patients to this practice.

  Business Response

  Date: 10/10/2023

  October 10, 2023
  This is in response to the complaint placed by Ms. Erin
  Keller.    It is unfortunate that I did
  not personally know of this complaint sooner.  
  This is not the failure of Ms. ******* but rather within our
  offices.      I want to apologize for how
  your billing situation was handled.   I
  am not involved in the billing process but I want to make sure that all of our
  patients have a positive experience in all aspects of their care.    As the founder of **** ******** ******* I
  felt the need to respond personally to you.   
  **** ******** ******* has partnered with ProRehab which has been a very
  positive experience overall.   
  Unfortunately, your care was performed during a time that we were
  transitioning to new billing and new electronic medical records (EMR) system.  There was some lag time between the
  information transitioning from one system to the other.   We tried to address any problems or
  complications as related to this very involved transition but obviously had
  failed you.       I am not excusing our behavior but wanted a
  chance to explain why the billing, at that time, was in flux.    If there is anything I can do to restore
  your faith in our company and our services please reach out to me personally.    It truly matters to myself and the entire
  ProRehab team that each patient is treated individually with excellent and
  compassionate care.    
  ***** **** PT, WCS 

  Customer Answer

  Date: 10/12/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:09/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of initial service was given to me as 12/11/2020 however this bill was received by a Collection agency o 1/14/2022. I was never billed by Pro Rehab or the collection agency at any time because the bill that was owed was never sent to the appropriate address. My mailing address is ***** * ***** *** ******** Ave, **********,Ky XXXXX. and not *** ******** Ave ************* Ky. XXXXX. I never received the billing due to Pro Rehab's billing address mistake. The bill has been paid but I'm reasonably certain a fee was charged by the collection agency that I would like refunded to me. There has also been damage done to my credit report that I would like rectified. Be very careful when picking a rehab center.

  Business Response

  Date: 11/16/2022

  Business Response
  The case was resolved. The invoice was originally sent to the wrong address so the patient never received it. We did follow up with a phone call and left a message but did not hear back from them. At that point we took our normal steps of sending the bill to collections. Once we were notified of the situation and payment was made the we contacted the collections company to make sure the credit mark was removed.