We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insulation Contractors

Insulpro, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insulation Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had Insulpro blow insulation in our attic on July 22, 2022. One of the workers made the insulation in the attic opening too small, and the lead guy complained, but it was not fixed. They also partially tore the opening molding down from the ceiling. We have had numerous text messages with the last promise of showing up to fix the issues was on Sept. 12, 2022. We are patient people, but seriously, who in business treats others this way??

    When they were done with their job on July 22, we ran out to pay them, as they were leaving with out getting paid. We don't treat people like that, and gave them $1,000 cash, and have yet to get our change as well. I hate to complain, but, we feel like we are getting the run around, and just being ignored for no reason, as we have treated Insulpro very well and been very patient.

    Perhaps I should also call Center Point, and they may want to do an inspection, since they are giving rebates, which is also money out of their pocket.

    We would like to thank you for any help you can assist, as they have just blown us off, of finishing their job by giving us one excuse after another, since July. I have all the text messages you can see, and I would hate to have to get an attorney for something so small.

    Thanks

    Business Response

    Date: 11/21/2022

    Business Response
    Contact Name and Title: ******* *****
    Contact Phone: XXX-XXX-XXXX
    Contact Email: ****@insulproinsulation.com
    Mr. ********* - I can't apologize enough on how Insulpro has dropped the ball on your project. I was not made aware of any discussions you have had with my salesperson nor was I aware of the issues on your home.

    I have spoken with my sales rep and she will be calling you to set up a time to come out and fix the trim around the attic access and also bring the $40.00 in change.

    I would again like to apologize for the problems and delay in getting things corrected.

    **** *****
    Owner
    Insulpro, Inc.

Insulpro, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.