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Business Profile

Liquor Store

Liquor Locker

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquor Store.

Complaints

This profile includes complaints for Liquor Locker's headquarters and its corporate-owned locations. To view all corporate locations, see

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Liquor Locker has 10 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into the Riverside Drive Liquor Locker on Saturday 9/28 between 1:30 and 1:45. I purchased a bottle of Purple Toad wine and a fifth of Captain Morgan. The total came out to 37.89 because I opted to donate a dollar for the troops. I asked to do a split payment of $20 in cash and the rest on the card. He fumbled around, and when I told him the entire amount was listed on the screen, he said it'll be fine. Then he said it didn't go through, and rang the two drinks up again, making the total 36.89. Then the correct amount was on the card reader after the cash payment of $20. He did not give me a receipt for either transaction. I came back half an hour later after checking my bank account and seeing both charges on my card. He insisted he did it correctly, blamed my bank, and refused to accommodate me. A line developed behind me and other customers became belligerent, so he brushed me to the side and rang other customers. I have emailed ***** ****** after being told to following my Google review with no response and I have filed a dispute with my bank.

      Business Response

      Date: 11/07/2024

      We have contacted Ms. ******* several times telling her we reviewed cameras and know what happened. We have asked her to come back into the store several times so that we can resolve this issue. She has not came in since we spoke to her telling her to come back she never came though said she would.

       

       

                                                                                       Sincerely **** **** 

                                                                                        

    Liquor Locker is NOT a BBB Accredited Business.

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