Complaints

This profile includes complaints for King's Great Buys Plus/Indiana's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  King's Great Buys Plus/Indiana

  5010 Vogel Rd. Evansville, IN 47715

  
• 

  King's Great Buys Plus/Indiana

  PO Box 15336 Evansville, IN 47716

  
• 

  King's Great Buys Plus/Indiana

  4225 E Morgan Ave Evansville, IN 47715-2249

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 9/25/2021 money spent 4445.85 King's Great Buys Plus will not honor first year warranty that cover all furniture problems in the guarantee. First call to King's Aug 8 and 9 to get warranty repair. No one contacted me called back Aug 24 and the 25 was told that it was too far to come finally contacted ********** customer service Aug 31 first called again Sept 7 to ********** customer service the lady told me she thought King's was taking care of the problem waited for someone to contact me no one
  Did. So I called back **********
  Customer service to see if anyone was going to repair or replace or refund the money I spent. ********** customer service called back and said
  She would try and have it fixed through ********** on Sept 28 set up an appointment for someone to come to the house and look at the problem of the 3 pieces of furniture the a
  About 4 days later. He worked for furniture solutions he said the recliner needed springs and motor loveseats needs springs and a metal mechanism couch needed springs and adjustments furniture solutions called ********** and place order for parts the installer called and he would be at my house Oct 11 installer said motor on recliner was not the problem needed a metal mechanism put springs on loveseats also said it needs new mechanism put springs on couch and adjusted the couch all 3 pieces still making popping noise from mechanism called ***********
  Oct 24 told me to call King's I did they said it was fixed and hung up on me 2 times *********** sent King's an email that stated *********** did all they could do it was their warranty for the first year and to take care of it *********** sent me the email they sent to King's Great Buys Plus as of November 17 nothing has been done and I cannot call King's they just hang up I would like to have this problem resolved I can send picture of email homestretch sent me they sent to King's Great Buys Plus thank you

  

  Business Response

  Date: 01/16/2023

  Business Response
  Mr. ********* initial complaint took time to find service as he lives two hours away and is outside the service area of any local servicers. According to the purchase date the service would be a warranty issue and so I contacted the manufacturer, *********** for help. *********** was able to locate a servicer that could send out a technician. According to their reports all furniture was fixed to their, *********** and service company standards. Mr. ******** was not satisfied.
  Kings Great Buys Plus does not provide warranties. The first year warranty is provided by the manufacturer. Kings, as a service, helps customers with finding warranty service and filing claims. Kings Great Buys Plus has no authority to make decisions concerning warranty service or warranty decisions.
  No where in the email that Mr. ******** is referring to does it say that the warranty is Kings. It says that *********** has done all they can do and Mr. ******** wants to return the furniture and to contact him with a decision He did not like Kings decision and decided to contact the Better Business Bureau.
  I have attached the work order from Furniture Solutions, an email that recapped a conversation with Mr. ********, and the email from *********** Mr. ******** is referring to.
  
  Consumer Response
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have read the attachments from King's Great
  Buys Plus King's customer service left the
  1st paragraph out lt said (consumer is calling wa
  Wanting to know what can be done At this point
  Since you sold the furniture you will need
  To contact him And see if you can come to an
  Agreement as to what you can do for this
  Customer I will be happy to help with this
  but you will need to contact him 1st as of
  this time no one at King's has called text
  Or email me so few days later I called
  *********** back customer service said she
  Thought that King's was taking care of the
  Problem they were not she said to call King's
  customer service again I did but King's customer
  Service wouldn't listen to me and disconnect
  me every time I tried to talk about the
  Problem as for the attachments the pictures
  King's sent was incorrect the service repair
  Man that came to house did (recliner springs
  new motor the motor wasn't defective) ( couch
  Springs and 1 adjusted to the recliner
  end ) (love seat Springs had a mechanism to
  be put in repair man did not put it in he said
  Wouldn't help the other frame work was bent
  It wasn't in the pictures with the one's
  that was sent repair man would taken
  pictures of him installing mechanism for
  his records
  the statement
  that said that the furniture was too
  *********** specification would be
  Incorrect also because of not installing
  the mechanism in the love seat
  
  Consumer Response
  All the repairs from furniture solutions
  Did not help repair the furniture All furniture
  Still has mechanism problems repair man said
  he hadn't herd of *********** furniture and
  Haven't worked on this brand my feeling was
  that he was not qualified to service this brand
  Of furniture if needed I can send copies of
  The first paragraph I wrote
  
  
  Business Response
  Mr. ******** is somewhat correct. An email from *********** was not attached to the response.
  It does say that Mr. ******** is Kings customer. It does say for Kings to reach out and see if there is an agreement we can come to. There is not. Mr. ******** has asked for a full refund for furniture he has had a year.
  Based on phone conversations with Mr. ********, part of the issue seems to be normal wear and tear. If one person normally sits in the recliner and the other on one end of the couch it is possible that the couch is not going to be level because one side is being used and one side is not. As far as the love seat, Mr. ******** said no one sits on it except for when Christmas was held at his house, last year; so the only assumption is that the issue was caused then and it was not noticed because it is not used.
  The *********** Warranty is attached with some key elements highlighted, most importantly: "Any warranty service determination will be made by Homestretch or its designated representative at the time of the claim."
  
  
  Consumer Response
  (The consumer indicated he/she DID NOT accept the response from the business.)
  As now I cannot agree on what N ****** has
  stated in her last response as for phone
  conversation N ****** has hung up on me
  every time I have called she has never
  called nor text or message me I have been
  the one that call N ****** I have stated this
  before there was no conversation to
  resolve the problems of the furniture *****
  from *********** corporation offered T ****
  and N ****** a good deal to give me the
  money back and they could profit from the
  deal to resolve the problem with the
  furniture they refused the offer to do this
  that tells me that T **** and N ****** don't
  want to resolve this problem of the
  furniture another statement N ******
  stated if one person sets in a recliner and
  and another on the end of a couch they would
  not be level that isn't the problem with the
  couch and recliner they need mechanisms
  that would be a in correct statement on the
  couch
  and recliner as I have stated before the
  love seat has the problem of not being level
  that I also stated before as the assumption
  of setting on the love seat caused the problem
  that would be incorrect we seen the problem
  before the day that N ****** is talking
  about N ****** is not a furniture repair
  person so her assumption would all be
  incorrect as for the warranty I made a claim
  before the first year warranty was up no
  one at King's Great Buys Plus T **** and or
  N ****** hasn't suggested anything to
  resolve the problem at the time of this
  statement