Reviews

This profile includes reviews for Southwestern Behavioral Healthcare Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Southwestern Behavioral Healthcare Inc has 15 locations, listed below.

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  Southwestern Behavioral Healthcare Inc

  415 Mulberry Evansville, IN 47713-1298

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  Southwestern Behavioral Healthcare Inc

  310 S. Fifth Ave. Princeton, IN 47670

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  Southwestern Behavioral Healthcare Inc

  315 S. Third St Boonville, IN 47601

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  Southwestern Behavioral Healthcare Inc

  320 S 5th Ave Princeton, IN 47670-3519

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  Southwestern Behavioral Healthcare Inc

  414 SE 4th St Ste 102 Evansville, IN 47713-1219

Review Details

• Review fromnicholas s

  Date: 08/27/2024

  1 star
  terrible service
  they ripped off my insurance for years
  did nothing but refill prescriptions offer no counseling,
  they would not refer me to another doctor if they did not know what they were doing, they poisoned me and I almost died , i told the doctor that I was depressed she said she was not concerned they have no complaint dept, doctors get mad at you they will not give me my meds I had to go to another doctor to find out they were treating wrong

  Southwestern Behavioral Healthcare Inc

  Date: 10/01/2024

  Thank you for your review. We not only take all reviews seriously, but once a review is received, this sets off a thorough investigation process at Southwestern Behavioral Healthcare (SWBH) which is led by our Quality and Compliance Manager. It is our standard to never respond to reviews or concerns publicly or online as we take all measures to ensure HIPAA Privacy Practices are followed. Clients are given direct access to speak with a member of our leadership or compliance teams upon request. If anyone should have a need to speak directly with us, please contact ******@southwestern.org and leave your contact information so that we can have a follow up discussion and your concern can be investigated.

• Review fromLinda C

  Date: 09/26/2022

  1 star
  Me and my insurance company were charged for service I was never made aware of. I was well aware that I would be charged for my individual session but not aware that I would be charge for group meeting and if I missed group meeting. No one even mention the group session until I asked about other options until my appointment. At that point I was told about the group but there was never any mention of charges. I went in thinking it was optional. I was under the impression that it was more like a support group. The session were poorly ran, 2 people often made it their own individual therapy session. The meetings were not kept to the intended purpose. A lot of chatter about nothing that had to do with the purpose of the group. Rarely got a chance to speak. I was told my the therapist that I was on a different level than the others and she would remove me from group. I don't feel that should have ever been said. When I advised my therapist of the charges she told me that I should have been told about them and she would contact billing. Never heard any more about the charges and now I received a letter from collections with a bill of over $400. I have no problem paying for the 3 individual session but I do not believe I should pay for group session that I got no benefit from, was unaware of and to top it all off being charged for so called missed appointments. I also believe there was some discriminatory comments made to me like the other clients were Medicaid or Medicare. I was told to apply for charity and I was told that if the Medicaid or Medicare clients missed appointments they were charged. When I asked why I was being charged, I was told because I have insurance. I asked wasn't Medicare and Medicaid their insurance and she said yes. This was the office manager. The first lady I spoke to told me that they couldn't pick and choose who the billed but the manger said different. my main concern is their billing practices and my name in collations

  Linda C

  Date: 10/23/2022

  Correction. I was told that Medicare or medicaid clients were not charged if they missed appointments. I was told I was charged because I had insurance.
  
  The email address in the response email is not going through.

  Southwestern Behavioral Healthcare Inc

  Date: 10/14/2022

  Thank you for your review. We not only take all reviews seriously, but once a review is received, this sets off a thorough investigation process at Southwestern Behavioral Healthcare (SWBH) which is led by our Quality and Compliance Manager. It is our standard to never respond to reviews or concerns publicly or online as we take all measures to ensure HIPAA Privacy Practices are followed. Clients are given direct access to speak with a member of our leadership or compliance teams upon request. If anyone should have a need to speak directly with us, please contact ****@southwestern.org and leave your contact information so that we can have a follow up discussion and your concern can be investigated.

  Southwestern Behavioral Healthcare Inc

  Date: 10/26/2022

  We apologize for any inconvenience with the email address. Any further questions or concerns can be addressed by contacting our Quality and Compliance department at XXX-XXX-XXXX.