Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2009 Harley sporster 883 from Evansville Harley Davidson on April 22 with the agreement that they will have the motorcycle in complete working order within 2 weeks. It has been a month and a half and the motorcycle is still not in my possession and they have refused any attempts I have made to find a resolution, they have denied me a refund or a replacement motorcycle for the same price.

  Business Response

  Date: 06/11/2025

  Yes! ***** is not wrong and we hate that his bike is not complete.  The part we needed was obsolete due to the bike being 19yrs old.  We found the part with another dealer and during the repair a rusted bolt snapped off causing further delay.  We offered the customer a $500 gift card and apology for this. 

  As for a replacement bike, we don't have anything in his price range to replace it with or we certainly would be happy to assist with that.  Again, just an unfortunate event, but I can assure you that we are taking care of business. 

  Thanks 

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bike from Evansville harley davidson in April of 2024 i used the bike from april to October when i took it to the dealership to get it repaired theyve been working on it since October 5 2024 till today January 24 2025 and the bike is still not working properly they claim to still be working on it but i bought the bike with only 500 miles on it and had only put 600 on it myself before having to take it to the shop and have been making 360 dollar payments for the last 4 months for the bike to sit as a decoration in their shop

  Business Response

  Date: 01/29/2025

  Customer dropped off his motorcycle for service on 10/8/2024
  stating there was a charging system issue. The technician performed a charging
  system test and test rode the m/c that day. The technician found no issues with
  the charging system but the m/c did go into limp mode during the test ride. The
  technician began diagnostics following appropriate resources (i.e. diag tree in
  elect diag manual) and also called tech service for assistance with
  diagnostics. The issue was narrowed down to the VVT solenoid harness and the
  technician began disassembly to repair or replace that part. Upon inspection
  the VVT solenoid harness after disassembly the technician found a connector pin
  on the harness was damaged and brought his findings to his service writer to
  order the appropriate parts for repairs. On 10/25/2024 the special ordered
  connector arrived at the dealership and the mc was scheduled for repairs after
  the weekend on 10/30/2024. The technician installed the replacement connector
  and reassembled the m/c to perform a quality control test ride. During the test
  ride the bike again went into limp mode signaling that the attempted repair did
  not relieve the issue. The technician went back into diagnostics, enlisting the
  help of H-D Tech Services to find the issue. The technician continued guided
  diagnostics with H-D Tech Services on and off for the next few weeks, on
  11/24/2024 during disassembly for diagnostics the technician noticed that the
  previously repaired harness had again failed. The technician again brought his
  finding to his service advisor and another replacement connector was ordered.
  On 12/04/2024 the special ordered part arrived at our dealership and the bike
  was scheduled to be repaired on 12/05/2024. During installation as the
  technician was crimping on the replacement part it sheared off and was deemed
  unusable, the technician informed the service manager of the issue and another
  connector was ordered. On 12/17/2024 replacement part came in ant the
  technician again attempted to install replacement part with more care following
  the service manual procedures. Again, the replacement part sheared off and was
  deemed unusable, leading the technician to again inform the service manager. At
  that point five more connectors were ordered with overnight shipping. On
  12/19/2024 the five replacement connectors arrived at the dealership and the
  bike was loaded onto the lift for repairs. On 12/20/2024 the technician
  enlisted the help of the shop foreman and the service manager to assist with
  the installation. As the shop foreman and the service manager inspected the
  harness, we found that the harness was extremely brittle and fragile and would
  cause the issues to persist even with a new connector so we ordered a new VVT
  harness. On 1.2.2025 the new harness arrived and the m/c was scheduled to
  return to the lift for repairs on 1/4/2025. On 1/5/2025 after the repairs were
  completed and the m/c was reassembled the technician took the m/c out for a
  quality control test ride. Tech found the motorcycle was no operating as designed
  and sent the m/c to the wash bay for final cleanup and to be plugged into a
  battery tender after wash. On 1/23/2025 the customer arrived at the dealership
  to pick up m/c, as we attempted to deliver the m/c to the parking lot the bike
  started then lost power shortly after. An attempt was made to start the m/c
  using a jump pack but we were unable to get the m/c to start, it was discussed
  with the customer that we would put the m/c on a battery charger overnight and
  deliver the m/c the following day. On 1/24/2025 we attempted to load the m/c
  for delivery to customer but the m/c still would not start. We informed
  customer and proceeded with diagnostics again to repair m/c. Diagnostics were
  performed on 1/28/2025 and the technician found that the battery had failed at
  some point between last test ride and the customer pickup attempt. The
  technician installed a new battery and test rode m/c. No further issues were
  present. M/c will be delivered 1/29/2025 at 2:00 pm.   

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep dissatisfaction with Evansville Harley Davidson's service regarding my 2021 Pan America. My motorcycle has been in their shop for a total of 14 weeks this summer, during which time they have displayed a pattern of incompetence and neglect.
  
  I purchased my motorcycle new and initially had high expectations for its maintenance and repairs at Harley Davidson. However, my experience has been marred by the following issues:
  
  Lack of Communication: The dealership has consistently failed to provide updates on my motorcycle's status and has often ignored my attempts to contact them. This lack of communication has left me feeling frustrated and uninformed.
  
  Incompetent Repairs: On multiple occasions, the dealership claimed to have repaired my motorcycle, only for me to discover that the issues had not been adequately addressed. It appears that their technicians either failed to conduct thorough checks or missed identifying the root causes of the problems.
  
  Expired Warranty: Due to the prolonged delays and repeated repair failures, my motorcycle's warranty has expired. I have continued making payments for a bike that sits idle in their shop, which has caused financial strain and frustration.
  
  I have attempted to address these concerns directly with Evansville Harley Davidson, but my efforts have been met with indifference and inaction. I now seek your assistance in mediating this dispute and holding the dealership accountable for their actions or lack thereof.
  
  My primary objective is to have my motorcycle repaired to an acceptable standard or to receive appropriate compensation for my financial losses. I hope your intervention can lead to a swift and fair resolution to this matter.
  
  Thank you for your attention to this issue, and I look forward to your prompt response.

  Business Response

  Date: 11/15/2023

  Hello, I've attached the work orders and copied work order notes below. 

  Mr. *********'s motorcycle had an intermittent issue. Unfortunately, we experienced difficulty in recreating. We've had HDMC involved and assisting along the way. Every time you see "Tech Services" noted that is Harley-Davidson corporate involved. There is not any incompetence on our part. The motorcycle was diagnosed and repaired to HDMC specs each time. We could "always" communicate better with customers. Unfortunately, we didn't meet Mr. ********* in a Communcation space that was up to standards for him, therefore was not up to our standards. Having a vehicle down that long is certainly frustrating and we emphasize with him there.

  WO# ***** 

  We performed a "K" service or routine Maintenace. Also, on that ticket we performed warranty which there was no charge. 

  WO# *****

  We performed warranty work which there was no charge to him for.

  Therefore, refunding anything would result in refunding on work that was completed on time and as promised.

   

  Below is the work order notes:

  6/6/23 6:00 gave **** work order.  job complete
  
  
  CUSTOMER HAD BEEN RIDING BIKE ALL MORNING.  PULLS INTO DRIVEWAY AND BIKE DIES.  "CAUTION  LIGHT" COMES UP AND "MODE LIGHT".  DOES DIAGNOSTIC BUTTON ON BIKE AND GIVES CODE-
  1. C007700C
  2.B231156H
  3.B231162H
  4.U130500H      updated bcm ecm lhcm rhcm  recall complleted replaced fuel pump right heated grip still throwing codes

  09/09/23 AN 1:35  CALLED CUSTOMER TO UPDATE.  KEEPING BIKE TO DO REPAIR.  GRIP IS ON B/O TILL 10/17/23 ***** IS TRYING TO FIND A GRIP FROM OTHER DEALER.    CUSTOMER NEEDS BIKE END OF SEPT FOR TRIP!!!
  09/07/23 6:11 AN  ****** GAVE WO TO ME WITH THE UPDATES.  AN  GAVE WO TO ***.
  7/19/2023 notified customer of part being on order and of problems with the bike. told i would call back after part is installed when it comes in. soc 09:45
  
  
  Ref# *******
  
  
  P160800H
  B212511C
  B2121111H
  B228608H
  B228700H
  B228908H
  B231362H
  C182164H
  C182211H
  C182364H
  C056200H
  U0125F0H
  U0125F2H
  B11C013H
  B11C017H
  B11C013P
  B11C017P
  
  
  REPLACED HEATED GRIP AND WAS GOING TO CLEAR CODES AND TEST RIDE BUT BATTERY WAS TOO WEAK. CHANGED BATTERY AND TEST ROAD. HAD CODES ON RHCM, RAN TESTS AND COULD NOT FIND ANYTHING. BIKE THEN STARTED TO CRANK AND KICK OUT. COULD PUSH BUTTON A FEW TIMES AND IT WOULD START. CALLED TECH SERVICE AND THEY TOLD ME TO TRY A GOOD RHCM. TECH SERVICE SENT A NEW ONE. REPLACED BATTERY BECAUSE TECH SERVICE SAID THE BATTERY NEEDS 225 CCA AND CURRENT BATTERY HAD 150 CCA. INSTALLED NEW RHCM TEST TODE AND CODES. UPDATED THE SCREEN AND REINSTALLED THE ORIGINAL RHCM PER TECH SERVICE. TEST ROAD AND 2 CODES CAME BACK. REINSTALLED NEW RHCM AND TEST ROAD AND 2 HEATED GRIP CAME BACK AS PENDING. CALLED TECH SERVICE 9/4/23 AT 3:20 NO ANSWER IN MEETING. RECONFIGURED RHCM AND LHCM TEST ROAD AND NO CODES CAME BACK.
  
  
  
  TECH TRIED TO RECREATE THE ISSUE IN THE SHOP AND COULD NOT. HAD ONE CODE AFTER WE TRIED IN THE SHOP ON THE SCREEN. THE NEXT DAY THE CODE WAS NOT THERE. TEST RODE WITH THE GRIPS ON AND TOOK THE RPM'S UP TO REV LIMIT AND CAME DOWN AND COULD NOT GET THE GRIPS TO KICK OFF. TRIED AT DIFFERENT RPM'S ON TEST RIDE AND NOTHING HAPPENED, CHECKED DASH FOR CODES AND THERE WAS NONE. HOOKED UP DT2 AND THERE WERE 3 CODES.
  B228700H FT BRAKE STATE CORRELATION