Reviews
This profile includes reviews for Kenny Kent Toyota Lexus's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 4 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSteve C
Date: 11/14/2024
1 starSteve C
Date: 11/14/2024
Very poor experience with their sales manager. We informed him that we were no longer interested in the Lexus on their lot because we had found a better deal at another dealership. Shortly after that, Kenny Kent began to Robo call us. The Robo calls are continuing now some two months after we were no longer interested.
Kenny Kent Toyota Lexus
Date: 11/14/2024
Steve, all our calls are recorded, reviewed for quality assurance, and made personally by our associates. Your name does not appear in our system.Review fromWindsong M
Date: 01/06/2024
1 starOnly because I had to leave one. Bought a 2018 Hyundai Tucson sport from there. BIG mistake! It has been a nightmare. First it drinks oil and now the battery blew leaving my family stranded. NOT cool.Review fromPatricia C
Date: 07/09/2023
1 starI had a similar experience with a promised repair date. After waiting weeks, I was told the car would be ready. When I arrived on that date, I was told the paint needed to dry overnight. When I arrived the next day, nothing had been done to the car and it would be another week. I needed my car immediately, and I picked it up. Also, I just learned that the car was sold to me as NEW, but it had almost 6,00 miles on it, which would indicate it was a demo. That mileage kept popping up, and I was unaware of the trouble. Isn't this unlawful?Review fromAllison R
Date: 04/02/2023
1 starKenny Kent Collision Center has been a nightmare to deal with on our van repair. They have misled us repeatedly in terms of when the repair would be complete. They said it would be done by the time our rental car benefit was up, only to delay it three times since. At one point the said it was just awaiting paint, only to then backpedal and say it needed a part to be ordered. It’s been almost two months and I still have no car even though they declared it would be completed on Monday of last week, then Thursday. That was the third week in a row of the false completion dates. It’s very frustrating.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.