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Business Profile

Newspaper

Evansville Courier Co., Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Evansville Courier Co., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Evansville Courier Co., Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/02/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the subscription option for paper delivery, due to start 1/23/24. Today it is 2/1/24 and have yet to receive a paper. I have submitted online delivery problems via the online account tool, called the provided help line twice and reported non delivery, and had an online chat with a customer service representative on 1/29/24; the customer service representative advised that the issue was being addressed and we could expect paper delivery with 24-48 hours. It has been over 72 hours with no resolution. I would like the paper delivery I paid for, with credit for my missed deliveries, or a cancelation with a full refund.

      Business Response

      Date: 02/19/2024

      The Courier and Press regrets this customers' poor experience.  Upon review it appears this subscription was started as carrier-delivered in error.  This subscription was converted to mail delivery effective 2/9, and it does not appear we have received delivery complaints since this change took place.  We reached out to this customer and left them a voicemail.  We provided our direct contact information and asked that the customer contact us to discuss this matter.  We look forward to hearing from the subscriber and ensuring this matter is resolved to their satisfaction.

    • Initial Complaint

      Date:12/04/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I mailed a check for a digital subscription to the Courier and Press for the amount of $69.00 in response to an invoice from them for Account #: *********
      When my online access was denied/cancelled, I called and was told that because the check (which was cashed by The Courier & Press on 10/4/23) reached their offices past the deadline, I would have to put a debit or credit card on file to continue my subscription. I declined to pay electronically since they already had my money, and the first representative told me I could not get a refund for an electronic subscription. I informed them that they had a fiduciary responsibility to either provide the service or to refund my money. I should mention that all calls to their posted number (***) ******** are answered by an off-shore (probably India) call center.
      I was eventually told a refund check would be issued and to expect in in 7-10 days. On later calls I was told it had been mailed to **** ****** ****** ********, IN rather than then **** ********** *** ******* ***** KY ***** address (which was not true because I still own that property in Newburgh) and no check has ever arrived there either. Several subsequent calls and 2 months later, I continue to get the same song and dance from individuals with a thick accent and limited command of the English language about how they will send my check and nothing happens. At this point, I just want my $69.00 returned to me. I have subscribed to the EVV newspaper my entire adult life and their customer service went out the window after becoming part of the USA Today publishing network. I am just sorry that the managers in Evansville no longer seem to care about their customers.

      Business Response

      Date: 12/06/2023

      The Courier and Press regrets this customer's poor experience.  We spoke with them and confirmed that a check had been issued, but not received by them.  We are voiding this original check and reissuing it to the updated address.  We provided the customer with our direct contact information in case further assistance is required.

    • Initial Complaint

      Date:11/15/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Complaint: ********



      I am rejecting this response because:  There was no mention that the account was deleted.  They should not keep my personal data and i do not intend to log on as I consider such sites a Risk



      Sincerely,



      *** ********

      Business Response

      Date: 11/21/2023

      We've marked this former subscriber as "do not solicit/do not mail".  Mailed promotions should stop going forward.

      Business Response

      Date: 11/28/2023

      In addition to marking this inactive subscription as do-not-solicit, we have removed all identifying information from our systems.  

      Customer Answer

      Date: 11/28/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      *** ********

    • Initial Complaint

      Date:04/24/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      *** *****

      Business Response

      Date: 05/16/2023

      The Gleaner regrets the frustration experienced by this customer.  Unfortunately we do not offer carrier delivery to this address.  We have stopped this subscription, refunded all charges accrued by this customer and cleared any balance due.  We spoke with them and informed them of the steps taken to resolve this matter.

    • Initial Complaint

      Date:11/25/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The gleaner owned by the Evansville Press constantly charges people for newspaper subscription and then they DO NOT deliver AFTER basically stealing your money, they have little to no desire to honor their side. I have subscribed and paid for subscription to 2 addresses. I have called not times then I can remember, only to be told different stories from no workers to deliver, to they ran out of paper and ink , they always say they will fix the problem but never do, they always take about credit my account, but what is that actually when you never get a paper. I have requested 6 times for a supervisor to call me. They never do.
      If you were to take a paper without paying for it, they would charge you for there is NO DIFFERENCE HERE, NONE. Please help getting but just me, but dozens of others their paper that they pay for.

      Business Response

      Date: 12/16/2022

      Business Response
      The Gleaner regrets the frustration experienced by this subscriber. We've escalated this matter to our distribution management team for review and correction. We emailed the customer, informing them of the steps taken to resolve this matter and providing direct contact information in case further assistance is required.

    • Initial Complaint

      Date:09/22/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had a subscription for the Sunday paper for almost for 40 years. We go to Florida for three months during the winter and we put it on hold. I have done this for 40 years also. We got back from Florida and told them to start delivering the paper. They didn't deliver it and we were charged. I called the paper and I get someone who I can't communicate with. We came home on March 14. 2022. When I finally was able to talk to someone they told me that it was on hold. But I had called them and told them to start delivering again.

      Business Response

      Date: 10/06/2022

      Business Response
      The Courier and Press regrets this customer's poor experience. We spoke with them, initiated a refund, and provided direct contact information in case further assistance is required.

    Evansville Courier Co., Inc. is NOT a BBB Accredited Business.

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