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Business Profile

Online Retailer

19nine LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for 19nine LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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19nine LLC has 2 locations, listed below.

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    • 19nine LLC

      312 NW Martin Luther King Jr Blvd Evansville, IN 47708-1900

    • 19nine LLC

      PO Box 18173 Evansville, IN 47719-1173

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned $260 worth of goods well within the return period and never received a credit back. I received some initial correspondence early on about how to proceed with the refund and never heard back after multiple emails checking up on the status of my refund. Seeking a refund.

    • Initial Complaint

      Date:08/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had purchased multiple shirts from a clothing store in *********, WI (*****) that were the 19nine brand. I really liked the shirts, so I ordered some from 19nine website. I ordered 5 shirts in total. When they arrived they were NOT 19nine brand but were Slam. What the pictures online showed were 19nine brand. They fit totally different, they were different material (cheaper in my opinion), very tight fitting.
      I reached out multiple times through email to 19nine and received no response. I also did this in the shipping process to get updated shipping info and received no response. They have no phone number, they do not allow contact through social media, in fact the instagram listed is not even an actual store account.
      I am wanting either a return or exchange for the actual product listed. Like I said the previous shirts I purchased through a retailer were great. I only want what was pictured and described in the website or have my money back

    • Initial Complaint

      Date:01/04/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order 3 weeks ago. No update on shipping or tracking. I’ve sent 3 DM on Instagram I’ve emailed twice and no response this was a Christmas gift and it’s well past Christmas. They say they ship their items 3-4 days but then when placed says it takes 2 weeks.

      Business Response

      Date: 01/04/2024

      Due to the process of moving to a larger facility and a major influx of orders, it has caused lengthy delays on product being shipped out. All items on the order are printed in house and due to demand we modified our ship times in response to this. 

      We are a small company working around the clock to get orders out. We are more than willing to issue a full refund if the product is no longer wanted. If the customer does still want the merchandise, we can hold on to the order and will ship it out within the next two weeks. 

       

      Customer Answer

      Date: 01/04/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ******

    • Initial Complaint

      Date:01/04/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello! I placed an order with 19nine for two sweatshirts and a pair of sweatpants several weeks ago. I tried contacting them on multiple occasions by email as they indicate on their website regarding my order with no response. I want my money refunded.

      Business Response

      Date: 01/04/2024

      The customer purchased two hoodies (medium and extra large) and a pair of sweat pants on November 19th. We are currently in the process of moving to a larger facility that caused lengthy delays on product being shipped out. All items on the order were made to order and have to be printed in house. In addition to the delays, there was an inventory glitch on oatmeal hoodies causing us to process refunds for orders that had oatmeal hoodies attached to them. On December 13th, we shipped the sweat pants and a medium oatmeal hoodie to the customer. They received those two items on December 17th. Due to the glitch, the XL hoodie remaining on the order was out of stock and had to be refunded. We processed a refund for the XL hoodie on December 27th and an email was sent to the customer notifying them of the refund. All this information can be referenced in the attached images. Thank you.

    • Initial Complaint

      Date:12/21/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/27/23, I ordered two t-shirts from 19nine, an online clothing retailer. My credit card has been charged the full amount of $41.76 through PayPal. My order number is #*****. I have not received any shipping updates from the company. There is no way to contact them on the website. When I track my order on the website, I get a message that says the order is being fulfilled and waiting on carrier pickup, which it has said for weeks. When you go to the Shop app to track the order, nothing comes up. I have left several Facebook messages for them that they have not responded to. When you go to their Facebook page, there are multiple complaints. I know $41.76 is not that much, but I also know this is not right and it is happening to multiple people. Ultimately, I would like the products I ordered or a refund. I am hoping you can help resolve this issue.

      Business Response

      Date: 01/04/2024

      Due to the process of moving to a larger facility and a major influx of orders, it has caused lengthy delays on products being shipped out. All items on the order are printed in house and due to demand we modified our ship times in response to this. 
      We are a small company working around the clock to get orders out. We are more than willing to issue a full refund if the product is no longer wanted. If the customer does still want the merchandise, we can hold on to the order and will ship it out within the next two weeks. 

      Customer Answer

      Date: 01/05/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *******

    • Initial Complaint

      Date:12/11/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two products from the company on November the 15th (order #*****). The website indicates that products will ship in 5-10 days. As of today, December the 11th, it has been 17 business days since I placed my order. The company charged my credit card immediately upon order, but I have yet to receive an update on the shipment of my order. I have attempted to reach customer service at 19 Nine via email on two separate occasions and the company has not responded to my email communication. Additionally, I have attempted to call the company but have been unsuccessful in getting through to a live person. I have also been unable to leave a voice message for someone to return my call.

      Business Response

      Date: 01/04/2024

      Due to the process of moving to a larger facility and a major influx of orders, it has caused lengthy delays on products being shipped out. All items on the order are printed in house and due to demand we modified our ship times in response to this. 
      We are a small company working around the clock to get orders out. According to our records the order has shipped out and the customer received the package. I  have attached the shipping and tracking notifications in the attachments. 

    • Initial Complaint

      Date:12/11/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted an order for two t-shirts on the website on November 16, 2023. Three weeks later the order has yet to ship and there has been no response from repeated attempts to contact their “customer service”.

      Business Response

      Date: 01/04/2024

      Due to the process of moving to a larger facility and a major influx of orders, it has caused lengthy delays on products being shipped out. All items on the order are printed in house and due to demand we modified our ship times in response to this. 
      We are a small company working around the clock to get orders out. We are more than willing to issue a full refund if the product is no longer wanted. If the customer does still want the merchandise, it will ship out first thing tomorrow. 

      Customer Answer

      Date: 01/05/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *******

    • Initial Complaint

      Date:12/07/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 15, I purchased two items from 19Nine online -Order #***** for $27 (a gym bag) and order #***** (sweatshirt and tshirt) for $63.60. I have contacted them twice and they have not responded. I have called and their voicemail is full. There are numerous other complaints on Facebook and Instagram of people ordering and not receiving their ordered goods.

      Business Response

      Date: 01/04/2024

      Due to the process of moving to a larger facility and a major influx of orders, it has caused lengthy delays on products being shipped out. All items on the order are printed in house and due to demand we modified our ship times in response to this. 
      We are a small company working around the clock to get orders out. Our records indicate that this package was shipped and received by the consumer. I  have attached the shipping and tracking notification provided to us as well as the consumer. 

    • Initial Complaint

      Date:12/04/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order 11/12/23 and paid via Venmo - order #*****. Funds were deducted from my account immediately for the order (receipt attached). Since that date, order tracking on the site is "Order Fulfilled, awaiting carrier pickup. We are working on your order, please check back later." I emailed customer service on 11/26. I received an auto reply indicating I would get a response within 2 days - didn't happen. (copies of messages attached) There is not a phone number listed on the website but I found one online. I have called and left messages twice - without response. There are multiple other customers with the same complaint upon a review of their Twitter account.

      Business Response

      Date: 01/04/2024

      Due to the process of moving to a larger facility and a major influx of orders, it has caused lengthy delays on products being shipped out. All items on the order are printed in house and due to demand we modified our ship times in response to this. 
      We are a small company working around the clock to get orders out. This order shows that it was shipped out. I  have attached the documents above. 

    19nine LLC is NOT a BBB Accredited Business.

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