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Business Profile

Orthopedic Surgeon

Orthopaedic Associates, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Surgeon.

Complaints

This profile includes complaints for Orthopaedic Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Orthopaedic Associates, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/12/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Front desk check in person ***** ******** was very rude upon finding out that my injured daughter had Indiana medicaid. She insisted that my daughter needed to be referred by her pcp before being seen in the urgent care for an injury to her foot. After stated we have been seen here before in urgent care she stated out loud she needs help from someone. Then walked off and came to realize as she is a minor she doesn’t need a referral and continued our check in process. She gave me extreme attitude when asked for a copy of my insurance card after stating she looked it up in the system. I feel very discriminated against for having Medicaid. She then shouted for me to have a good day at the end of our registration. As one of the first faces I saw upon arrival to orthopedic associates that did not set a good face to the company. I am very upset by this and would like to be contacted.

      Business Response

      Date: 01/12/2024

      The interaction described is certainly not what we expect from the staff and providers at Orthopaedic Associates.   If you would like to reach out to me directly at ********@oaevansville.com I'll be glad to talk with you further if needed.   It sounds like your child did receive the care needed so you may not need anything other than to have your complaint voiced.   I will speak with the front desk in general and the person you named in specific about the interaction.   Please know about 10% of our patients have Medicaid insurance, so you're not alone nor should you expect to be treated differently because of your insurance.  Many of the managed care Medicaid products do require a referral, but we have forced them to waive those requirements for children.   Thank you for sharing the complaint.

      Customer Answer

      Date: 01/12/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *********

    Orthopaedic Associates, Inc. is NOT a BBB Accredited Business.

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