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Business Profile

Retail Shoes

Shoe Carnival, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Reviews

This profile includes reviews for Shoe Carnival, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Shoe Carnival, Inc. has 60 locations, listed below.

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    Customer Review Ratings

    1.36

    Average of 14 Customer Reviews

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    Review Details

    • Martelia H

      Date: 11/14/2022

      I ordered 2 pair of boots online. Got an email saying they were delivered today but when I got home from work they were not at my front door or my back door. The FedEx site shows a blurry picture the driver snapped of the box by a wall, picture doesn't show the door number. I called the Shoe Carnival Customer Service phone number and after being put on hold twice was informed that they can't/won't do anything about it, that I have to file a complaint with FedEx. I told the representative that FedEx is responsible to Shoe Carnival in this situation, not to me, that I had already done my part by paying Shoe Carnival for the boots and for shipping. He said well, sorry that's all I can tell you. So, I hung up and called the FedEx Customer Service number and since my tracking number shows my package as Delivered the automated system said it couldn't transfer me to a live representative and then it hung up on me. I will NEVER shop with Shoe Carnival again, either online or in-store, and I will make sure to suggest my friends and family don't shop there either. Guess that's about all I can do against a big, uncaring corporation. Thanks for nothing.

    • Stephanie N

      Date: 10/13/2022

      Stephanie N

      Date: 10/13/2022

      I went to get my son shoes at the one on alpine did not have his size but found a pair that will make do. I was never asked if I wanted to donate for Red Cross, but found out the girl charged me for the donation watch your receipts if u go to that store!

      Shoe Carnival, Inc.

      Date: 10/20/2022

      It is the company policy to collect for charitable events for some time now. The cashier must have thought they wanted to round up for the charitable donation. The customer has contacted us informing us that they didn't want to make this donation. We have reached out to the customer and waiting for the customer to contact us back to rectify this issue

      Stephanie N

      Date: 10/21/2022

      I was never asked if I wanted to donate. The girl that helped me never asked never said the words "would u like to donate" when I went to the counter to check out she asked If I found everything ok and that's it.

      Shoe Carnival, Inc.

      Date: 10/28/2022

      We would like to apologize for the misunderstanding and have reached out to the customer to try to rectify the issue.

    • Karin J

      Date: 09/01/2022

      I ordered 3 pairs of shoes, but 1 did not fit. When I tried to return it, I was told to send it in the box it came in- which was damaged when i got it. So I had to buy a new box at my own expense (on top of the $6 restocking fee, which is also a little ridiculous). They refused to reimburse me! I will never buy from this company again! Buyer beware!!

    • Joan M

      Date: 08/22/2022

      Received great service from Alan at the Neshaminy Mall He was very , knowledgeable, and helpful . I will definitely go back again. Joan M

    Shoe Carnival, Inc. is NOT a BBB Accredited Business.

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