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Business Profile

Auto Accessories

Ridies, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Accessories.

Complaints

This profile includes complaints for Ridies, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ridies, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased seat covers from them and noticed right away they don't look the same as OEM and don't fit property. Notified Ridies team via email and phone call. They asked from pictures of defective/incorrect item they send me and I provided. Then they asked for original pictures of the seats and i provided that as well. Its been months now they don't respond to emails and every time i call they say they are checking on this with manufactures and will call me back but never do. They refuse to give me any direction and i asked for refund or replacement both if which they ignored. They should not be doing business like this and scaming people by providing incorrect items and ignoring their customers.

    • Initial Complaint

      Date:09/26/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase of custom leather replacement seat covers for my 2023 Dodge Challenger. I received items, but these do not fit my vehicle. They are supposed to be custom-fit.

    • Initial Complaint

      Date:09/20/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase with ************************** for seat covers for my antique vehicle. I called the store to make sure the item on their website was the right item because my car year made 2 different versions. I explained all that to the woman sales *** who answered their phone and she said yes that's the correct item and we placed the order. I later received my order took them to my upholstery guy to have the seat covers put on my car and he calls me back to tell me they don't fit my car. I immediately called Ridies to see if I could exchange them or get a ***lacement and some guy answers and tells me he cant help me, and started yelling at me, after about ******************************************************** and would not answer the phone anymore. I have sent emails and called and they don't answer. I then had my wife try to call and some lady did answer the phone but the she started becoming rude with my wife and the hung up on her and also blocked our phone numbers So we could not call anymore.

    • Initial Complaint

      Date:03/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attached the receipt, shipping invoice, live chat with the company indicating the product is for a convertible model which differs from the coupe models for this product. Since that chat I have reached out to the company multiple times through emails and calls as well as through ************** and any way I could with absolutely 0 response since the item shipped. They have blatantly ignored all communication from me. I have also included installation photos which was only partially installed since the back seat covers could not be installed since the rear seat of the convertible model is 3 inches shorter or narrower than the coupe model which is why I indicated the difference when ordering. Since the partial install 4 months ago or so the quality is very poorthe red color exchanges from the seats onto clothing and cannot be sat on directly because of thisthe sued is not bonded to the foam backing which promotes stretching of the sued which then causes wrinkling and puckering. The stitching varies throughout the seat and looks bad. I was told these were oem quality and they simply are not. I am seeking a full refund or replacement with the correct fitment addressing the color exchange into clothing (possibly omit sued) wrinkling and puckering of sued.

    Ridies, LLC is NOT a BBB Accredited Business.

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