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Business Profile

Banquet Facilities

The Wellington Banquet and Conference Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banquet Facilities.

Complaints

This profile includes complaints for The Wellington Banquet and Conference Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Wellington Banquet and Conference Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/06/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *Initial deposit of $500 11/17/21 with ********************* *12/9/21 told ***** wedding was off and needed to cancel *12/17/21 was told, per the owner, deposit was non-refundable but date could be moved or pay 1/4th of the total invoice April '22 touched base with ***** about using the facility for a graduation party instead, date 7/16/23 Jan '23 informed of *****'s retirement. First interaction with ************************* 3/8/23 spoke with **** about party 3/24/23 emailed Cami questions about changes and finalizing event details. No response 3/29/23 sent follow up email, made phone calls and left voicemail message; still no response 6/20/23 received email from **** stating details needed to be finalized and to give her a call 6/26/23 I responded to her email that she left me with a lot of uncertainty not hearing from her until now and that I had to make other plans. 3 weeks before the event didn't give me enough time to make that total payment. Told her I would just settle for losing the $500 and cancel.6/27/23 **** stated I had to pay cancellation fee. I then said I wouldn't cancel but reschedule. 7/6/23 **** responded that I must pay cancellation fee or reschedule fee which would be 1/2 of the preliminary invoice amount paid in advance...that I've known about this since 2021 and they've held my date for a long time. She has never acknowledged that she didn't respond to any of my attempts to contact her or the organization. *I have email documentation to back up what I've written.

      Business Response

      Date: 07/25/2023

      Good Morning, ****** scheduled a wedding 11/21/2021.  This wedding was then cancelled and we were sympathectic and let her change the date and the event.  She changed the event a year ago to a graduation party.  February we contaced her and followed up with several emails and phone calls in April to get the details.  We ****** have a cancellation policy and a rescheudule policy we review with each client so they competely understand the sitution if they decide to cancel or reschedule.  We have held this date for almost a year for ******.  I did give her the option to have a party, reschedule or cancel.  She decided to cancel her event thus creating an invoice for cancellation.

      We have many events a year and a binding contract is a binding contract.  We save the date for them and they promise to have an event.  I would be more than happy to negotiate the cancellation.  $3162.00  I would be more than happy to split the difference for her to cancel.

       

      I look forward to hearing back from you

       

      Sincerely 
      *************************

      ************

    The Wellington Banquet and Conference Center is NOT a BBB Accredited Business.

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