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Business Profile

Dog Boarding

Dogtopia of Fishers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Boarding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled my dog in Dogtopia July 2024. A week after she was enrolled, her eye got infected. She took a week off of boarding and my charges were supposed to be moved to the following week. Each week the business still charged my card, the new store manager finally got it corrected and officially paused the account and applied a 2 week credit. On 8/30/24, I paid $550 for unlimited daycare for the rest of the year. On 9/17/24, I received a call requesting to come get her because she had become anxious and she let a dog out of the room. During that conversation, she stated she recommends pausing her for a little while. On 9/18/24, I received a call stating they were removing her from the center and I would receive a refund. On 9/25/24, AJ let me know my refund would $412. On 10/12/24, I followed up with AJ concerning the status and she stated she would push it through. ** then stated *********** said they could not refund due to Jinx being discharged for behavioral issues. Every pick up and drop off up to 9/17/24, I was never told Jinx was behaving badly. The responses of the employees always stated that they loved Jinx and she was being more comfortable with them. On 10/28/24, I called again and ** is OOO and I am supposed to receive a call from ******** to receive a copy of this no refund policy.

    Customer Answer

    Date: 11/09/2024

    Contacted the business again for my refund and they have ignored my call. 

Dogtopia of Fishers is NOT a BBB Accredited Business.

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