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Business Profile

Dog Training

Paws & Play Dog Resort & Training Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Training.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dates of the transaction (all 2022):
    6/21 - Wife purchased 6 session training package for $250
    6/22 - I contacted Paw & Play (P&P) to schedule training sessions; free eval/assessment session sched 6/30
    6/30- Eval conducted and 5 sessions sched with trainer (2 - 1 on 1 & 3 - Group sessions; 1 TBD session)
    7/13 - 1st 1 on 1 (1 hr.) session; went well; asked about training in group and was told behavioral reinforcement would be done; while checking out issue arose about payment and restated that this was a 6-session package for $250; said issue was resolved and credited for 1st session
    7/19 - Checked pet in for group session - all day (7 am - 5 pm); When I got home I received a text with link to receipt & report card. Said I was charged $80 for the session. Checked previous session receipt and also charged $80
    7/23 - Checked pet in for 3rd session (all day). When I checked out I inquired about charges exceeding amounts and my balance was only $10. Would be charged an additional $80/session folling this session. I contested that and was told by the staff member there was nothing he could do. I attempted to contact the owner/manager through their online system about the discrepancy/overcharging, no response; attempted to contact several days later - no response to date.

    Total amount paid - $250 for 6 training sessions (see attached)

    Business failed to provide services for stated price -- overcharged

    Business has been unresponsive.

    Business Response

    Date: 08/03/2022

    Refund payment has been mailed.

Paws & Play Dog Resort & Training Center is NOT a BBB Accredited Business.

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