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Business Profile

Estate Liquidators

Aether Estate Sales Co.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Estate Liquidators.

Complaints

This profile includes complaints for Aether Estate Sales Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Aether Estate Sales Co. has 6 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/01/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase lot #*** from this company on 9/1/2024. Never received a shipping invoice so I made contact by telephone on 9/12/24 requesting shipping invoice and information. Was told they would sort it out and get back to me. Man from company called me back on 9/13/24 by mistake, looking for another customer. I repeated my request for shipping invoice and information, and he told me he would forward my information to the shipping department for follow-up. A month has now passed with no response, despite the phone calls.

      Business Response

      Date: 10/23/2024

      Hello ****, 

      We apologize for not getting back with you sooner. I scoured our warehouse today, looking for your items, but unfortunately had no success. I just issued a full refund for the purchase. If the items do turn up, I would be more than happy to ship them to you for free. The merchant processor says it can take 5 to 10 days for the refund to appear on your account. I apologize for any inconvenience, and your frustration. - ***

      Customer Answer

      Date: 10/28/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      This incident is not the first of this type with this vendor I have experienced. I'm sure that had I not complained to the BBB, I would have received no response from the vendor. I have been told that the products I purchased are missing (Stolen) There is no mention of a police report for the theft. I'm more concerned that there is possibly fraud involved given the lack of, and content of the business' response to my complaint. I realize that the BBB is the first step in the complaint process and that there are other avenues for resolution including the **************************** of the ************************ being the next step. I simply asked that they send the items I purchased. I think that the offer to refund me is a way to cover what really happened to the products I purchased, and the company should be investigated.

      Regards,

      **** *******


    • Initial Complaint

      Date:03/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint pertains to the Estate in North Indy: Unique Vintage Items, Antiques.Ending date of March 5, 2024 12:00 PM EST. I purchase lot 69 along with a few other items.I made an appointment online for a time to pick up my items, after I paid the invoice.When I arrived,I had to wait for an extended time.The person in charge of the crew finally came out and said my item was no longer there. I was told that she would locate it and someone would bring it to me. Since then, Ive been told conflicting stories on how my item disappeared and to this date have not received it. After calling a couple times, a person who identified herself as an owner said she had it in her possession and would bring it to me.When she didnt fulfill her verbal intent, I called several times and emailed.The man who answers Aethers phone has related messages to the owners to no avail. He did finally gets a time frame from the owner of Saturday or Sunday(March 16-March 17) promising an employee would drop it off at my home.It was not delivered. I emailed the other owner of AETHERs and he has not responded.

      Business Response

      Date: 03/20/2024

      Hello,

      We have spoken with the customer, and the situation has been resolved to their satisfaction. 

    • Initial Complaint

      Date:01/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 25, 2022, I purchase a lot of threat from this Aether Auction: High ********** Machines, Fabric and More in ****. One of the lots of thread I purchase was lot 96. It pictured multiple totes/boxes of thread. I only received one box of thread. I didn't realized it until I got home. I immediately texted ******* and she told me she would get it and bring it with her to the next sale pick up. She did not bring the thread. I have multiple, multiple attempts to pick up my items and she has put me off every time telling me she would call me back with at date and time to pick them up. We had multiple phone conversations and texts. She will no longer respond to me. In my last message I requested a refund or the product and she has not responded in any way! I would like a refund for the full purchase price plus the buyers premium. I can download phone records as well showing the dates and length of the calls

      Business Response

      Date: 02/02/2023

      Hello, 

      We have spoken directly with ****************, and this issue has been resolved. She will continue to be a customer of ours, and we appreciate that! 

      Regards, 

      *******************

    • Initial Complaint

      Date:11/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7/28/22 Pd $352.80 timely for items won Inv#******* @ Aether online auction of estate **** Audubon Rd, ******. IN. Pick up date not clear; several calls to Aether office unanswered where to pick up my paid for items. Met **** (staff ******* ********* at subsequent auction pick up and inquired about when I could get my items from Audubon Rd auction. Was told $25 fee to take items from estate home to Aether warehouse for pickup. Called **** several times & left voice messages (as instructed by him ********* at other location pick up after auction in person); finally got day/time of 8/2/22 with trailer for pick up of Audubon Rd items. Upon arrival ***** (warehouse/staff) began searching for my items. She soon advised they were all mostly 'trashed' (common practice according to her) because huge new estate came into warehouse. I was overwhelmed and cried in disbelief; she said owner *** in office next room was unsympathetic. Continued to next stop to pick up items won at different location; met ***************************, wife/owner with ***. ***** had called her about my trashed items & assume advised her how upset I was; *********** talked in private later; she repeatedly said don't worry she'd 'make it right' when she got into the office. 8/3 I came to Fishers estate to pick up items won (being a repeat customer at that time); again had long talk with ******* who promised to make it right, that she ran the company not ***; gave me her personal cell number. Several vm (over 15 calls), email, over 8 detailed texts (which she said she would answer) no real responses, from 8/4-10/10/22. I spoke to her once and again was promised a refund. I have copies of all texts, emails, and voice mails. Further, Aether's items are not fully disclosed, or boxes opened when photographed, basic listing doesn't note materials made of, exact condition, quantity, pertinent details when buying with no buyer's preview. I will never ever buy from anything which Aether has any relationship.

      Business Response

      Date: 11/05/2022

      It looks like there was a breakdown in communication here with so many people involved. Had I known directly about this issue, I would have handled it immediately. We apologize for your poor experience with our auction. I am initiating a refund today for the full amount. It can take **** days for the refund to appear back. We apologize for any inconvenience. 

    Aether Estate Sales Co. is NOT a BBB Accredited Business.

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