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Business Profile

Fence Contractors

Invisible Fence Company of Central Indiana

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my Invisible Fence for my dog in July 2021. Since then, I have had multiple issues with it. The line has broken in multiple places multiple times. I have had them bury the line again three additional times since the initial install. The initial installation was very poorly done. Since my initial purchase, there is now not a local number for me to call when I need a service repair. They are booking over a month out. I have asked to have a supervisor call me twice and I never receive a phone call. The latest occurrence was Dec. 5 I had someone out to repair the fence, and it started alarming that it wasn't working the next day on Dec. 6. I called this morning and they can't come until January 6 to fix it. In the last year I have had more months when the fence wasn't working than when it was working. For as expensive as the product is, I have not gotten my money's worth. I also had to pay $300 for an annual service plan so I would avoid having to pay for repairs every single time they come out.

    Business Response

    Date: 12/18/2022

    Hello!  I am no longer the owner of the Invisible Fence Dealership.  We sold the business to the corporate office in 2021.  Please contact invisiblefence.com or **************.  Thank you!

Invisible Fence Company of Central Indiana is NOT a BBB Accredited Business.

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