Complaints

This profile includes complaints for Coast To Coast Auto Sales, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Coast To Coast Auto Sales, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Coast To Coast Auto Sales, Inc.

  9200 E 131st St Fishers, IN 46038-3553

• 

  Coast To Coast Auto Sales, Inc.

  9445 Threel Rd Indianapolis, IN 46240-1405

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a rim and tire warranty and the dealership didnt register the warranty until after i called them to tell them it wasnt registered. I had called the warranty company to find out my options because i was in a car accident and the car was a complete loss. Then i found out the warranty was registered 2/7/24 and my car accident was 2/1/24. The car and warranty were purchased in August 2023. Owner refuses to own up and continues to lie.

  Business Response

  Date: 04/24/2024

  We have reviewed the letter we received regarding the above matter.  When ************** purchased her vehicle (8/19/2023), she also purchased a tire and wheel warranty.  This warranty contract was provided to ************** at the date of purchase and was signed by her.  As explained to ************** at the date of purchase, the second page of this contract (attached), under "Cancellation Procedures", outlines the fact that this contract is only cancellable if cancellation is received within 30 days of the "Agreement Sale Date" (August 19, 2023).  

  After an unfortunate accident on 2/1/24, ************** called to inform us that she wished to cancel the warranty contract.   Our sales representative explained to her at that time that this contract became non-cancellable 30 days after the purchase date noted above.  Within the dialogue of her complaint, ************** claims to have found out that the warrant was registered on 2/7/24.  I am unsure as to where she may have received this information but is not accurate.  After her purchase of the warranty contract in August, we submitted her warranty to the warranty company, Revelos, and remitted payment for this as in August 2023.  To support this, please see the attached document "************************* Remits".  This is the journal entry made in our accounting software showing the check amount of $46,250 and each car (vin included in detail) that we remitted warranty contracts for associated with that payment.  You will see the vin for the car that ************** purchased on page 5 outlined in red.  In further support, please see the attached document "BMO Bank Statement sept" which shows the date (9/11/2023) that this check cleared our bank.

  As you can see, the warranty contract that ************** purchased was in effect after purchase and because we did not receive a request for cancellation with the 30 day cancellation window, we can no longer cancel this policy.  We tried to explain this to **************, but were unfortunately unsuccessful.

  Business Response

  Date: 04/25/2024

  We have reviewed the letter we received regarding the above matter.  When ************** purchased her vehicle (8/19/2023), she also purchased a tire and wheel warranty.  This warranty contract was provided to ************** at the date of purchase and was signed by her.  As explained to ************** at the date of purchase, the second page of this contract (attached), under "Cancellation Procedures", outlines the fact that this contract is only cancellable if cancellation is received within 30 days of the "Agreement Sale Date" (August 19, 2023).  

  After an unfortunate accident on 2/1/24, ************** called to inform us that she wished to cancel the warranty contract.   Our sales representative explained to her at that time that this contract became non-cancellable 30 days after the purchase date noted above.  Within the dialogue of her complaint, ************** claims to have found out that the warrant was registered on 2/7/24.  I am unsure as to where she may have received this information but is not accurate.  After her purchase of the warranty contract in August, we submitted her warranty to the warranty company, Revelos, and remitted payment for this as in August 2023.  To support this, please see the attached document "************************* Remits".  This is the journal entry made in our accounting software showing the check amount of $46,250 and each car (vin included in detail) that we remitted warranty contracts for associated with that payment.  You will see the vin for the car that ************** purchased on page 5 outlined in red.  In further support, please see the attached document "BMO Bank Statement sept" which shows the date (9/11/2023) that this check cleared our bank.

  As you can see, the warranty contract that ************** purchased was in effect after purchase and because we did not receive a request for cancellation with the 30 day cancellation window, we can no longer cancel this policy.  We tried to explain this to **************, but were unfortunately unsuccessful.

  Customer Answer

  Date: 04/25/2024

  Hello, i know the warranty wasnt registered until 2/7/24 because i called the warranty company. They could never find me in the system until 2/7/24. Which means since i paid for the warranty in Aug and it wasnt registered that is fraud. 

  Customer Answer

  Date: 04/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Hello, i know the warranty wasnt registered until 2/7/24 because i called the warranty company. They could never find me in the system until 2/7/24. Which means since i paid for the warranty in Aug and it wasnt registered that is fraud. 
  
  Regards,
  
  ***************************
  

  Customer Answer

  Date: 04/26/2024

  They showed you the car transaction. I purchased the warranty separately on my credit card for *******. It was a week later. Or so.