Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October, I hired Finetouch services to do my landscaping. I have terrible allergies and struggle with getting more difficult yard work completed and will get lung infections if I do. A gentleman came out to find out what I was requesting and to the give what I was requesting to another gentleman to form a quote. We talked about putting a mesh down so I would not have (many) weeds in the next year. This was promised and said would be completed per the initial gentleman. They were hired for $3070. The initial job was terrific! This summer, weeds began growing rapidly and I discovered that a mesh wasnt put down, ruining my front and back yard. I reached out to Fine TouchServices on April 8th for resolution. They sent the same guy out, **** I believe, to make a quote and see what needed done. He was in agreenace and upset that a mesh wasnt put down as he remembers discussing it with me. I ended up on a phone call with his manager and another form of management. They told me that they wouldnt do the front and it would be another $1000 to have the back yard completed. I was told this work would be completed this week. It still has not been completed. I have been waiting to have this completed so I can get other work done in my yard and this is beginning to cause multiple disruptions.

  

  Business Response

  Date: 06/13/2025

  Hi there. Thank you for your statement. The initial work was completed in full almost 9 months ago, and we reached a resolution to move forward from that project into the new project. We then had a discussion that would provide a discounted option, which was agreed upon to get completed, to get the work done correctly this summer. As it stands, we are currently in process of getting that project done. The agreed-upon rate for the project this year is $1480. That includes landscaping with mulch and landscape fabric. The project is actually on the current schedule, but we are running a little bit behind. If you would like to contact our project director, *******, please do so by calling ************. You can also send him a text message. The project should be done soon, and we apologize for the small delays. Thanks. We will get it taken care of.
  

  
  

  Thanks, 

  
  

  **** ******

  ************

  *********************************************************

  CEO, Fine Touch Services

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  The initial project included the front and back yard. My yard is back to where it was prior to the first project due to the lack of mesh which was promised, and confirmed to be lacking, from your company. A second project has been greatly delayed continuously as we have been in talks since March. I was agreeable to the initial contract until this last delay. The delays have been too copious and the communication has been minimal. At this point, I will have spent $4400 on landscaping, which should have been done correctly on the back AND front lawn the first time, to now only receive my backyard being serviced. This is 1.5x the original cost for half the job. 

  
  Regards,
  
  **** *****

  
  

  

  Business Response

  Date: 06/16/2025

  Hi there. We are currently working through weather delays and we are working to get the project done. I spoke to the project director last week and he is planning to have this project done as quickly as possible. If you would like to call him directly, his name is ***. His number is ************. We are working to get this project done as fast as we can, and I believe that it will be happening either today or tomorrow. Again, rain has caused a lot of issues. I am sorry about the delays, and we are working to get this project done as quick as we can to make everything fulfilled. Thanks. 
  

  there should not be any more issues because we are already on schedule to get the project complete completed as discussed. It sounds like the biggest issue is the delay, but we really cant control the weather, and we have just been a little bit behind. We apologize for any lack of communication, and we will get this taken care of as quick as we can.

  Customer Answer

  Date: 06/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I do appreciate the work done by your team and it looks terrific. Thank you! It was done well. 
  

  This morning I received an invoice for $1480. As we had recently discussed, I do not think paying 1.5x the cost for a job that should have been done correctly the first time is an appropriate response and I will not be paying. 

  
  Regards,
  
  **** *****

  
  

  

  Business Response

  Date: 06/24/2025

  The work was done as completed. The invoice was sent. We will await a payment. I would prefer that you contact us directly instead of going through the Better Business Bureau at this point. This is taking way too long. Just call us at ************, and we would be happy to talk with you directly to sort all of this out. Thank you.

  Customer Answer

  Date: 06/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  The work was recompleted, correctly, after not delivering an appropriate service on the original job and poor communication. It is ironic to say, this is taking too long to a customer who has had delays on the completion of his landscaping since March. It was abundantly clear when I was on the phone with your service manager that I would not be paying for a job to be fixed and done correctly (as it should have been the first time). My next steps will be to contact the news if this continues. Im deeply disappointed in how this has been handled by your company. 
  
  Regards,
  
  **** *****
  

  

  Business Response

  Date: 06/26/2025

  ****, please call me at ************ so that we can work out a resolution. Please call me asap. 

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  **** *****