Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

   

  I wanted to attach more photos of the horrible work, but the system wouldnt allow it.  Anyone can see how poor this job turned out.  My patio looks ruined right now.  Come and see for yourself!  I will not accept this poor quality work.
  
  Regards,
  
  *************************

  
  d I am seeking help.

  Business Response

  Date: 09/12/2022

  There was an agreement to seal the patio with a wet look high gloss sealer.  The customer was told the exact product that was to be used.  She was also shown at least one picture of a previous job that the exact product was used on.  The process of the application and what the sealer does was explained to the customer and she agreed that this sealer (wet look, high gloss) was what she wanted to proceed with.  After the first coat of the sealer, there was a minor rain shower that only lasted 15 minutes.  The sealer was not affected as it was completely dry and had over 7 hours to dry before the rain.  It was nearly 90 degrees that day and by the time the first coat was completed, we almost decided to wait another 30 minutes to do another coat, but we moved on to complete another job.  We then came back at the end of the rain later that evening.  We assured the customer it was fine and we were all in agreement to continue with the sealing process.  We installed two more coats of sealer in the next two days.  The following day the third coat of sealer was completed, pictures were sent to the customer via text because she was out of town. The patio sealer made the patio look exactly as it was supposed to.  The completed sealer pictures we have of this project were added to our portfolio. Since completion of this project, we have sold two more patio sealing jobs.  These customers were sold by seeing the pictures of this projects wet look high gloss sealer finish.  This project was completed upon the agreement that was made and looked as it should. 

  Business Response

  Date: 09/21/2022

  The patio sealer was installed to the specifications on the label.  The job was completed as it should have been.  The customer agreed to do this type of sealer after she was given the product name and a past project picture of what it looks like.  All questions were answered and explained prior to the work beginning.  This is a popular sealer option for homeowners that have a patio.  The product will continue to be used and the job was completed as specified.  

  Customer Answer

  Date: 09/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  The attached photo is representative of over half of my patio with a blotchy and unacceptable looking outcome.  This business owner is going to simply say the same response over and over, but at the end of all of it, has ruined the look of my very expensive patio.  No customer would accept this.  I have received two expert opinions who completely agree with my assessment.  If the Better Business Bureau will allow this situation to remain unsupported, that will be incredibly unfortunate for me who has to look at this poor quality work every day.  I will be left with no choice but to take legal action.
  
  Regards,
  
  *************************