We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Companies

Burrell's Moving and Hauling, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The quote provided to me by ****************** via email was sending three guys at $178 per hour with a four hour (sic) minimum plus a one time (********* fee of $140 which, will cover the truck, fuel, travel etc. Therefore, your first four hours will be a total of $852 and then youll pay $178 for each additional hour over four. I estimate that your move should take about seven hours to complete for a total of $1386. The day of the move ************************ team of 3 men arrived w/ 2 smaller box trucks even though this was not what we had discussed. ****************** decided to return one of the trucks he had brought to the house because he had rented the ************* want to have to pay for renting the truck if he could complete my move with one truck, even though the remaining truck was a smaller truck than the truck we had discussed for the move. As a result, more trips would be needed to complete the move, and the move was going to take longer. His team started at 10:30am & unloaded the final load shortly after 12:30am. The final cost due to the additional trips and hours required to complete the move was almost $2100. During the process, his moving team dropped my curio cabinet that had been my Mothers and damaged it beyond repair. ****************** informed me that he was going to deduct the cost of replacing the curio cabinet from the paychecks of his moving team over the next two weeks. He also said he would assemble the replacement curio once it arrived. To date, 3 months after the move, ****************** has not reimbursed me the $360 for the replacement curio cabinet, nor has it been assembled. Additionally, a first few weeks after the move I found that additional items were damaged in the move: my leather couch had two tears in the leather, the front kickplates of two-night stands were broken, and the glass on a *************************-type lamp shade was broken. ****************** has refused to accept responsibility for his moving team damaging these items during the move.

Burrell's Moving and Hauling, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.