Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my Cadillac on 02/27/25 that had an extended warranty that i purchased originally from Lockhart. I attempted to call to cancel the warranty on 02/28, 02/29 with no ***ly, went into the dealership on 03/03 waited for 2 hours and was told "oh sorry they wont get to you tonight" and was told I would be called next day( I wasn't). Finally it took me emailing and getting bounced around by multiple people for days just to get a ***ly, they finally had someone email me forms to fill out and send back on 03/11, I signed them and sent them back within 30 minutes, 2 days later on 03/13 they "emailed" them to US Warranty, and CC'd me on the email. I was then told by Lockhart I would get an update in a few days. After not hearing anything for almost 2 weeks, I reached out on 03/25 to the same *** who told me she would provide an update. I waited 2 days, heard nothing back. So I decided to contact US warranty directly to ensure they received the documents via email (which again I was CC'd on). US Warranty informed me that they didnt receive an email at all, and when i read them the email address that Lockhart sent it to, she told me "that is not our email and that is why we never got it" and then gave me the correct one. I reached out to Lockhart again this morning to inform them of this issue, no ***ly or answer. I feel as though i have been MORE than patient with this poor excuse of a dealership and frankly I am starting to get ******. Every single step of the way Lockhart has dropped the ball. and is even more of a sign that my choice to sell my Cadillac (because of how garbage Lockhart was at communicating and the fact my car was in the shop almost a dozen times over 15 months) was the correct decision.

  Business Response

  Date: 04/04/2025

  Good morning.

  Attached is Lockhart Cadillac's response to the concern of ***** *******, Case ID ********,

  Appreciate your time. Let me know if you need additional information.

  Have a great afternoon,

  ******

• Initial Complaint

  Date:02/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I didn't see a confirmation that the actual Cadillac 172 point list will be verified going forward. I'm familiar with the CT6 system and before becoming a CT6 Enthusiast I was an automobile enthusiast. Initially I went to thedealershipwebsiteandfilled outthe proposal on February 1, 2025. Are you waiting to send me apurchase orderwithall cost and/or disclosure? I have no verifiableinformation as of today so far ****. The CT6 4.2 TT Platinum AWD is what I seek. And so I demur.------------ **** *** Feb 7, 2025, 3:33PM (2 days ago) **** *******,--------I hope this message finds you well. I wanted to let you know that theCadillacCT6you were interested in has been recently sold. However, I'm still dedicated to assisting you in finding the perfect vehicle to meet your needs. With a diverse inventory of both new and used cars, I'm confident we can discover something you'll truly love. Let's work together to find your ideal match.**** ***----NOT ACCEPTABLE-----MY COMPLAINT IS ************ HAS REFUSED TO SELL ME THE AFOREMENTIONED VEHICLE 3 DAYS OK. HOWEVER THE **** IS STILL LISTING FOR SALE: NICK *** HAS COMPROMISEDHIS INTEGRITY ON SEVERAL OCCASIONS AND IT'S UNFAIR TO TREAT DISABLED VETERANS THIS WAY. I DON'T UNDERSTAND WHY THIS WAS NECESSARY. I REQUESTED A PURCHASE ORDER OF THE $54,000 PLUS DISCLOSURE OF NECESSARY FEES FROM THE DEALERSHIP IN ORDER TO SIGN A CONTRACT FOR $1,000.00 HOLD MONEY. **** BECAME ANGRY AND SAID THE VEHICLE WAS SOLD. HOWEVER IT WAS CONTINUALLY LISTED ON SEVERAL SITES. HE REFUSED TO VERIFY DATA WHEN I REQUESTED THE 172-POINT CADILLAC INSPECTION. THIS ODD BEHAVIOR HAS RENDERED ME HELPLESS. WHY HAS THIS PRACTICE BEEN ALLOWED BY A SENIOR SALES ASSOCIATE? SO FAR I WAS UPFRONT AND ACCOUNTABLE TO COMPLETE THE NECESSARY TRANSACTIONS TO ACQUIRETHIS ****. I DEMUR AND WAIT FOR A RESPONSIBLE PARTY TO HOPEFULLY SQUARE AWAY THE CORRECT DOCUMENTS FOR PURCHASE. ***. market price range$48.4K$51.4K$54.4K$57.4K$54,000

  Business Response

  Date: 02/21/2025

  Please see the attached response. Let me know if you need additional iformation. As it appears we recevied the same concern twice, I will attach the response to both. 

  Have a great weekend,

  ******

  Customer Answer

  Date: 02/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Dear Mrs. **************** style="color: rgb(36, 36, 36); margin: 0px; padding: 0px; font-size: 15px; font-family: "Segoe UI", "Segoe UI Web (West European)", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-stretch: inherit; border: 0px; line-height: inherit;">
  

  Thank you for your information on the BBB site.  The response from ****** L. ***** at Lockhart Cadillac is horribly wrong.  I have an overwhelming amount of evidence that shows the full transparent data from Mr. **** ***, Mrs. ******** *****, and Mrs. **** ******** on this vehicle.  My attempts to purchase this vehicle started 3 days before I talked to Mr. **** ***.  No one would send me a purchase order so that my credit union could transmit the funds to the dealership the whole amount and my credit union is in receipt of the proposal.  Mr. **** *** stalled me stating that the owner was still driving the vehicle as late as around the 5th of February 2025.  I was told that the owner ordered a new Blackwing Cadillac and he was still driving this 2019 Cadillac CT6 4.2 TT Platinum AWD.  Again I have every step taken with the transactional data.  What has happened has consumer right violations of awful behavior, it maybe intentional I don't really know.  I believe that it's not fair practice to me and it feels like it's deceptive on behalf of the dealership.  I hope that this can be redressed, and I have the right of service/sale for this vehicle.  Mrs. ******** ***** even contacted me February 15, 2025 asking if I still planned to buy this vehicle?  And so Mr. **** *** shut her down as well as Mrs. **** ********.  It appears that Mr. **** *** has full measure of control at Lockhart, and as such dishonest tactics, and/or unethical behavior has occurred.  Again I have the data of every conversation,  I'm a disabled veteran of combat service, (Highly Decorated), and this is not fair for me to encounter this treatment from a person with a high complex of his existence (**** ***).

  
  

  Kind Regards,

   

  *****zo *******

  E-8/MSG  Army (Ret.)

  ************

  
  
  Regards,
  
  ******* *******

  
  

  Business Response

  Date: 03/12/2025

  Attached is the supplemental response of Lockhart Cadillac. Appreciate your efforts on our behalf.

  Have a great day,
  ******

  Business Response

  Date: 03/13/2025

  Attached is the supplemental response of Lockhart Cadillac. Appreciate your efforts on our behalf.

  Have a great day,
  ******

• Initial Complaint

  Date:02/29/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business will not supply the title to a car that I paid CASH for! The title clerk sent the title to the WRONG address! Im a severely disabled veteran. My son is spending every dime of his paycheck on Uber rides. Lockhart Cadillac is placing us in danger of homelessness!

  Customer Answer

  Date: 03/01/2024

  This complaint has been resolved! The dealership has went above & beyond to make this right. Thank you!

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Found a vehicle on Cargu that I wanted to purchase from Lockhart Cadillac on Jan 12, 2023. I was asked to send a deposit of $500. The salesman ************************* assured me that my deposit would be refunded. The financing did not go through and while speaking to **************** about the vehicle financing he stated that he was going to start processing my refund. I waited almost 3 weeks before I called **************** to see what was going on with my refund. At that time he told me he would check and rushed off the phone. He never retuned my call and when I finally spoke with him he said it was the Finance Departmnet I should be speaking with and gave me two names, *********************** and ***************************. Now its been over 30 days. I put a call in on February 14th and spoke with ****************. I told him the reason for my call, he asked for my name and phone number and stated that he would return my call. That was the last contact. I am 72 years old and can not afford to give money away. I feel like I have been scammed. Please help me.

  Business Response

  Date: 02/21/2023

  Good mornig, ***************

  Uploaded into your system is our response to the concern of ***************************, including an attachment. Please let me know if you have any questions or need additional information.

  Have a great day,
  ******

  ***********************
  Lockhart Cadillac
  Director of HR & Legal Affairs
  *********************************
  Office: ************
  Fax: ************
  9265 ************* *******,** 46038
  www.lockhartcadillac.com