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Business Profile

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ZarsBuy.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ORDERED A BED (TRANSACTION # **V19380N8322200K) ON FRIDAY, jULY 14, 2023 FROM H313739**343739343833H. DELIVERY WAS PROMISED IN 2-3 DAYS. I PAID $620.99 FOR THE **** BUT IT HAS NOT ARRIVED AS OF FRIDAY, JULY 28, 2023. I HAVE REPEATEDLY CALLED THE H313739**343739343833H TELEPHONE NUMBERS. THE CALLS TO ************ ARE ANSWERED BUT THE ***** HANGS UP ON ME EVERY TIME. THERE IS NO ANSWER AT ************ OR ************. ADDITIONALLY, THE ***** ADDRESS (********************************) IS NOT ACTIVE.

    Customer Answer

    Date: 08/07/2023

    I am forwarding this email to you from PayPal along with the ***** Tracking document.. The document states that the item (workstation bed) was shipped to my home address on Monday, July 17, 2023. It also states that the item was signed for by DDMM. If the item had arrived as stated, I would never have contacted BBB. Also, who is DDMM? Additionally, the document states that the item weighed **** pounds, which is absurd. Thank you for your assistance. As of Monday, August 7, 2023, I have still not heard from Zarsbuy. 

  • Initial Complaint

    Date:04/05/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Zarsbuy In November of 2022. I never received the order. I have since requested a refund. I am yet to receive the refund. I have emailed, messages, tried calling no less than 30 times in the past few months with zero follow up from this company.

  • Initial Complaint

    Date:02/02/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a dresser from Zarsby on the order was confirmed via email on 1/3/23. On 1/12/23 I received an email that the item was currently unavailable and that it would take 2-3 weeks more to process this order. It has been 3 weeks without an update. I have called, emailed and tried their Whatsapp customer service with no response.

    Business Response

    Date: 02/19/2023

    As per our communication we always gives priority to our customer. And always keep our promises. From many orders some how 1 or 2 order we can not process properly due to many reasons or issues. But We always keep communication with our customer. As per the communication we refunded the money within promised time. Please review the attached documents of email communication and refund details. Please let me know if you have any other queries.

     

    Thanks & Regards,

    ********

    Customer Answer

    Date: 02/28/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


    Regards,

    ****** De *****

  • Initial Complaint

    Date:11/15/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON October 7th we purchased a table from Zarsbuy.com for ******. We never received the product and have had no communication from the seller. Our order ID# was 404 and our contact # was **********. We were charged for the product but never received it.

    Business Response

    Date: 11/22/2022

    The item is already delivered to the customer. But may me due to carrier it may be lost. Here is the proof of tracking id: https://www.fedex.com/fedextrack/?trknbr=579193469836

    As our customer claimed that he/she didn't receive the product so we are must responsible for that. We must inform our carrier and will be asked for a proper explanation of product delivery. We will be more careful from the next time.

    We feels sorry to our customer and seeking pardon for not able to give proper service. We refunded the full amount of money.


    Thanks & Regards,
    Zars Buy

ZarsBuy.com is NOT a BBB Accredited Business.

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