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Business Profile

Sprinkler Systems

Carefree Irrigation, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sprinkler Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for this years irrigation services and they haven't done anything. I haven't been able to get him to return my calls. I requested a ($230) refund but to no avail. I think he may have gone out of business.

    Business Response

    Date: 08/11/2023

    This client has been a customer since May 30, ****, when we installed his system. Since that time, we have turned on and off the system every year without issue or complaint (22 years). This year we went to his house to turn on the system it was discovered that another contractor he had hired for other work had done significant damage to his sprinkler system. We provided a quote for repairs but due to already schedule work could not get to his work in an acceptable time frame. Our contract to turn on and off makes not guarantees that we will take on additional work. This customer is not entitled to a refunded as we turned on his system as required but had to turn it off due to the damages. His damages should not be an expense to us. Secondly the fall shutdown time has not even arrived yet so there can be no complaint about us not doing that as it is not time to do that yet. While I am sorry that we could not be available to make his repairs we are not in any way responsible for any loss he has incurred. Finally, I've attached a copy of the service contract which clearly states that he can cancel only if he moves and obviously if we breech the contract. He is still on our shutdown schedule which he can cancel but without refund. 

     

    Thanks

    *******************************

    CareFree Irrigation Inc

Carefree Irrigation, Inc. is NOT a BBB Accredited Business.

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