We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Lewis Plumbing Heating & Hardware, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April of 2018, Lewis Plumbing, Heating, & Hardware, *** ** ****** **** **** ******* ** *****, installed the heating and air conditioning system in my house purchased from Century Homes of Haubstadt, Indiana, and located at ***** ******** **** ********** *******. One component of that system was a Goodman heat pump which had a base limited warranty period of five years, but would have had a registered limited warranty period of ten years if it had been properly registered. I fully expected that the installer had done the proper registration as their responsibility to the buyer and to Century Homes.
    On June 3, 2023, ***** Heating and Air of *********, Indiana, diagnosed the heat pump unit failure such that the repair would be more costly than replacement. It was discovered that the heat pump had not been registered for the registered warranty period. On June 8, ***** installed a new heat pump at a cost of $3435.66.
    ****, of Lewis Plumbing, Heating, & Hardware, was contacted on June 12, and informed of this situation. He told my father, ***** ****, that he would check his records and reply by phone. Mr. **** attempted contact again on 6/28 and 6/29 leaving a voice message that a reply was still expected. Getting no reply, he then talked to a company secretary on 8/22, 9/5, & 9/12 who said she would let the owners know that we are expecting an explanation of the failure of the installer to register the equipment.
    Since there has still been no response, we are holding Lewis Plumbing, Heating, & Hardware responsible for the failure to do the warranty registration and expect to be compensated for the cost of replacing the heat pump.

Lewis Plumbing Heating & Hardware, Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.