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Business Profile

Roofing Contractors

Roof Masters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my roof repaired in the beginning of June 2023. Unfortunately it still leaks. During the repair they damaged my front porch where I cannot open my outswing front door all the way. I paid $6,820.
    **** the owner told me it has a 12 year warranty.
    They had a gentleman come out from there company, I believe his name was ***. He said the roof repair was done incorrectly and would have someone out here to fix. No one has came out since.
    I've called several times to get the issue resolved.
    I spoke to ****** the office administrator and was told they were not sure when they could get back out here to fix it. It's going on 2 months now and I've yet to hear back from them. Since I've paid them I've gotten no help or call backs. Please help

  • Initial Complaint

    Date:02/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our home sustained damage from 12-10-2020 tornado causing need of new roof, windows and partial siding. It is still unfinished. Have contacted **** ******** office MANY times and he won't call back. We had to pay out 894.00 out of our pocket above the estimate costs and what insurance would pay less our deductible and the problem we are having now is the one end of the house that had to have siding put on was not done til nearly a year later and is trying to come off as it has not been nailed down properly. I realize we are about 85-90 miles from their office but if they thought it was too far to get all the work done in a timely manner **** should not have taken the job. We are elderly people on a fixed social security income. We were so disappointed that we had to pay our deductible which he did give us a 250.00 deduction but then also the additional 894.00 over the estimates. We just want our house repaired. This has gone on wayyy to long. If I call on my house phone they don't answer the phone. If I call on my daughters cell phone they answer but I am NEVER able to speak with **** or ***. I also am sure he told me we would have a lifetime guarantee on the roof but we received no receipts that told us all supplies and prices paid plus labor. We don't even know what kind of shingles were used and have none to use if something happens. No detailed receipts on anything and I have requested them. Very unsatisified and will NEVEr reccommend them to anyone. We just want our receipts (detailed ones) and to get this siding repaired before the home has further damage due to weather. I wish them no harm but I do pray they would treat their customers like "they want to be treated". I can not upload copies of anything but I do have a file with cancelled checks and the estimates. If needed, I can mail them.

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