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Business Profile

Apartment Rental Services

Fairview Court Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on may 13th i discover my air conditioner had gone out and i contact the office to get it look at and fix the next week the maintence person came in and said it was a compasitor and then i was never notified on the issue again i have contacted them ******* 30 times over the last 3 and half months and they refuse to fix it. they proided me with a moblie air unit but that has basically put me in my bedroom the entire time im home and it frustrating to be told oh they are coming to fix it and it doesnt get done i have been told a dozen times they are coming to fix but no solution or effort has been made to fix my problem i have two dogs in my house that have suffered becuase this isse has yet to be fixed

    Business Response

    Date: 08/23/2023

    On May 13, **************************************************************************** ******'s unit. Maintenance responded and discovered that the issue was not the thermostat but the air conditioner needed repairs. At that time, maintenance refused to work on the a/c unit due to the housekeeping issues in the apartment. There was dog feces and urine in the area that maintenance needed to access. I spoke with ****** and explained the issue and was told the area would be cleaned. In the meantime, we delivered two portable a/c units to ******'s apartment, one for upstairs and one for downstairs. 

    Since that time, we have received the part needed to fix ******'s a/c unit but our HVAC technician has not had the time to repair ******'s a/c due to the high volume of HVAC issues and the two days necessary to work on ******'s unit. We just had an outside contractor visit ******'s unit and we are awaiting the quote to be received and approved. We will let ****** know when the quote is approved and the work is scheduled. We apologize the the length of time this has taken and will attempt to get the system up and running as soon as possible.

    Please note that ************************* is no longer affiliated with Fairview Court Apartments. The new management company is C.Y.M. Living, LLC and I can be reached at *********************************


Fairview Court Apartments is NOT a BBB Accredited Business.

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