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Business Profile

Auto Brokers

Auto Vault LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Brokers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PURCHASED ***** ON 4/5 FROM AUTO VAULT ON *********. CHECK ENG LIGHT WAS ON WHEN PURCHASED. DEALER SAID IT NEEDED O2 SENSOR BUT PART WAS ON BACKORDER. CALLED DEALER ONCE HOME AND TOLD BACK UP CAMERA NOT WORKING. THEY SAID BRING IT IN WHEN YOU CAN AND WE WILL FIX WITH THE 02 SENSOR. ON 4/7 TEXT AND ASKED IF O2 SENSOR IN, HE SAID IT SHOULD BE, JUST BRING THE ***** IN. ON 4/9 TEXT DEALER AND ASKED IF HAD O2 SENSOR, WAS TOLD JUST BRING ***** IN. ON 4/30 HAD BRAKE ISSUES, INSPECTED BY MECHANIC AND FRONT AND REAR BRAKES METAL TO METAL, CALIPERS ON REAR WERE SIEZED AND ORIGINAL FACTORY. REPLACED FRONT PADS AND ROTORS AND REAR PADS, ROTORS AND CALIPERS. COST ME $1000. ON 5/4 MECHANIC PULLED CODES FROM SCAN TOOL AND THERE WERE ****************** THE SYSTEM. ***** MISFIRING AND RUNNING ROUGH. MECHANIC ADVISED IT NEEDED FURTHER DIAGNOSIS. ON 5/5 HAD TOWED TO ****** AUTO/BEST ONE ON ******************* IN ***************. ADVISED ON 5/6 VEHICLE NEEDS ENGINE AT APPROX $13,000. FOUND OUT THAT VEHICLE WAS INSPECTED ON 3/6/25 AT DEALER IN ************* AND DEALER SENT VEHICLE TO AUCTION TO SELL WHOLESALE. THERE IS A RECORD OF THE INSPECTION WITH ***** ***** CHRYSLER, PHONE ************. I SPOKE TO THE SERVICE DEPARTMENT ON 5/6.

Auto Vault LLC is NOT a BBB Accredited Business.

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