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Business Profile

Auto Services

Ride N Drive LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

This profile includes complaints for Ride N Drive LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ride N Drive LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a vehicle, 2010 Chrysler Town and Country, saturday, July 13th, 2024. I drove 4 hours but prior I was messaging the guy, asking if anythings wrong with it and such, he said everything works as it should. I got there and paid 3500 for it, turns out they gave me the wrong paperwork, and when emailed me the right paperwork they put I paid 1000 less then I really did. ALSO my big complaint is heading home all sorts of lights started coming on in the dash. Check engine light, flashing bolt, and traction light. So I set up an appt to take it to an auto shop, and turns out theirs an intake leak, which Im told will cost me 2000-3000 to repair. Also a bunch of other codes for sensors and such. I asked them to either refund or fix the problems, and they refused both. And now ignoring me about the situation. They lied about the state of the vehicle, and refuse to take any accountablity for it. Id like to either have it fixed, or be refunded and they can have their vehicle back.

    • Initial Complaint

      Date:01/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I bought a 2012 ***** Traverse from Ride N Drive LLC in February of 2022. When we bought the car we bought it with a warranty. When we were driving home the car stopped working, every light on the dashboard came on and It stopped in the middle of the road and wouldn't start back up. We informed them and they came and picked it up to fix it. We got the car back in June of **************************************************************************************************** and it should be good to go. My husband requested another warranty in case we were to have another issue and the employee told us we had the warranty and were good to go, in another week the car quit working, the dashboard lit up and it quit starting again. My husband informed the employee so they came to pick it up to "fix" again after about a month of messaging back and forth and not getting a response, the employee started ignoring my husband all together, my husband tried calling the company and they were screening his calls and ignoring him. We still haven't heard anything else after requesting a refund, we have all of our paperwork and all of the messages,

      Business Response

      Date: 02/17/2023

      ALL VEHICHLES AT RIDE N DRIVE LLC ARE SOLD AS-IS WHERE IS. ALL CASH SALES ARE FINAL AND NO WARRANTIES HAVE EVER BEEN OFFERED. *********************** OWNER AT RIDE N DRIVE LLC. ************

    • Initial Complaint

      Date:01/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      sold me a car that said everything was fine. was just fixed. didnt have it for 30 days and it broke completely down. i wanna refund! they dont have communication, they are rude. they said they would exchange the car if it had any problems. i dont want a car i cannot drive, nor that i spent thousands of money on just to sit! they need SHUT DOWN!

    Ride N Drive LLC is NOT a BBB Accredited Business.

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