Complaints

This profile includes complaints for STAR Financial Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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STAR Financial Bank has 36 locations, listed below.

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  STAR Financial Bank

  127 W Berry St Fort Wayne, IN 46802-2315

• 

  STAR Financial Bank

  5513 Illinois Rd Fort Wayne, IN 46804-1151

• 

  STAR Financial Bank

  105 Frontage Rd Columbia City, IN 46725-1018

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  STAR Financial Bank

  1820 N Coliseum Blvd Fort Wayne, IN 46805-4955

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  STAR Financial Bank

  5760 Coventry Ln Fort Wayne, IN 46804-7141

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  
  I get things rejected that are supposed to be paid when this happens.

  Business Response

  Date: 08/11/2023

  We apologize for the inconvenience. We are aware of an isolated processing delay that impacted some customers, we have taken steps to address this issue. Thank you for your feedback.

  Business Response

  Date: 08/15/2023

  Our banking team has reached out directly to the customer both via email and via phone calls. We have yet to receive a response, but we want to ensure we will do everything in our power to communicate with this customer to reach a resolution. 

• Initial Complaint

  Date:05/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:I got email from ********************************* stating he filed a appeal .never heard anything from him after that not even replying to my emails.this was a true scam it's in writing I should be protected from those incidents.all I got was denial the filed appeal .no reason for denial even though proof from 62 pages of dms show. .scam asked for pre debit sign 1. sign 2 pay through the app cashapp.3 kept asking for money each time tha last time I didn't fall for it was 800 for some crazy thing.how can it be denied when it's in black and white proves I got scammed out of that money.you are telling even with proof of scam the bank who is suppose to help isn't going to honor an replace money.how many other people didn't they believe?I WAS SCAMMED PROVIDE UNDENIABLE PROOF.NEEDS TO BE MADE RIGHT
  
  
  all there for me being dooped an ripped off.black and white.there was a shipping company also involved the bbb stated the address given did not exist in *******.they got parts of what the breeder ****** took.i want my money back that was part of my tax refund an property tax bill.im on fixed income need that money

  Business Response

  Date: 05/31/2023

  We did investigate and provided the results of our investigation to the customer. Any additional communication will be directly to the customer. Thank you!

  Business Response

  Date: 06/02/2023

  STAR completed our investigation of these complaints per regulatory requirements.  The payments were authorized by the customer.The customer disputed them to Cash App, but that claim was also denied. 

  Customer Answer

  Date: 06/02/2023

   I the 650 that was taken on bank wasn't suppose to be approved if you read the ******** chat.they told me to pay that by cards.i paid yore debit anthem still took the 650 on top on the 650 that was already paid.look through the paper work.the 2nd 180 wasn't approved either  the 180 they took 2 times double dipped just like the prepaid card .when you get scammed people do ,do som charges until they realize that it's bologna .I stopped when I told them iwasnt sending anymore money.i caught on .then they all disappeared.so you are telling me since I didn't see right from the start of it . like many other people do I sent some money.im sure other people send money before they see the patterns.they double dipped I asked for it back an reported scam through cashapp.its not fair since I didn't catch it till halfway through the process.wow how many other people have you not helped.theres so many scams out there how can some people tell.double dipping me when they took 650 off 2 cards then attack my account nice then the 180 was suppose to be refunded I'm not sure how they went an got the 2 180. 830 is the totL of the double dip.at least give me that back.i pittty other people who got scammed have this bank.look at paper she's was working with me to get the 650 back.the 180 2nd time was in process of transfer when I caught on to the fraud so I went an got new card it went through so I tried on that one but didn't work they accepted it after new card switch. So I believe since there was work and reporting on my end 830 could be saved gi e me the 830 
  
  
  

  Business Response

  Date: 06/02/2023

  As stated previously, our investigation is complete. All transactions were authorized and conducted by the customer. Thank you!

   

• Initial Complaint

  Date:01/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE WRONGFUL DENIAL OF MY HOME PURCHES LOAN,AFTER DID PREAPPROVED MY LOAN OF $55,000.00,WITH ZERO DOWN,30 YEARS MORTGAGE,FIXED RATE,MY MONTHLY EST.PAYMENT,PAYMENT,TAX,INTEREST,& INSURANCE,$392.18,WITH ZERO DOWN PAYMENT.DATED,SEPT.9-2022,ONLY PAY CLOSING COSTS.I,WAS TOLD BY THE LOAN OFFICER OF STAR FINANCITIAL BANK *******************************,46 ***************,************ ** 46204,PHONE # ***********************,& CELL PHONE # *****************/7.I,AM BOUGHT THE HOUSE FOR $53,000.00, ** COUNDITION OF THE ***** PAY ALL CLOSING COSTS.THE ***** ACCEPT MY OFFER WITH THE PURCHES AGREEMENT THAT SIGNED WITH E-SIGN.*****,ME BUYER,& MY REALATORE,*************************ALL THESE COPIES ARE SEND TO BBB OF ***************,*******.AS A PARTS OF MY COMPLAITE AS A ATTACHMENTS,INCLUDING OF COPIES OF MY COMPLAITE WITH ALL ITS ATTACHED FILED BY I,BUYER *******************************,WITH ******* FINANCIAL BANK INISTITUTION,SEE ALL ATTACHMENTS FILE IN SUPORT OF MY THIS COMPLAINT WITH BBB OF NORTHERN *******.I,DID TOOK ADVANTAGE BY THE LOAN OFFICER,BANK UNDER WRITER,ETC.LEGAL DEPARTMENT,FOR 4 1/2 MONTH SINCE SEPT.9-2022,I,AM GIVING RUNNING AROUNDS,THEY DID NOT CLOSE MY LOAN & PAYING THE MONEY OF LOAN APPROVALE TO TITEL COMPANEY THAT I,NEED TO MOVE MY BELONGIES MY LEASE IS ENDING ON FEB-4-2023,I,GIVEN NOTICE TO MY APTS.COMPLEX OFFICE,FOR THE REASON OF I,PURCHED A HOUSE,BASE ON MY PREAPROVED LOAN,& I,NEED TO MOVE BOUGHT HOUSE ***-29-2022.WITH PURCHED AGREEMENT,ALL COPIES ARE ATTACHEN FOR YOUR REVIEWS AND IN SUPORTS OF MY THIS COMPLAINTE.SINCE THE ***** IS TO LONG AND LOTS OF ATTACHMENTS,PLEASE READ ALL DETAILES IN ALL ATTACHMENTS.MY LOAN MUSTBE APPROVE IMMIDIATLY OR ALL DAMAGES MUST BE PAID TO I,COMPLAINER FOR EVERYTHING THEY COUSED MONETORILY,PUNITIVE EMOTIONALY,& MENTAL ANGUSHES,TO COMPLAINER FOR MONTH OF PLAYING GAMES & KEEP COMING WITH ALL KINDS OF EXCUSES.PLEASE CALL ME 24/7 AT ************, E-MAIL : ****************************,OR WRITE BY **** TO ********************************************************************* 46835.JUSTICE IS NOT DONE.

  Business Response

  Date: 02/02/2023

  Thank you for reaching out. It is our policy not to publicly comment on any customer accounts due to privacy. We are working directly with this client to understand this situation.