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Business Profile

Car Wash

Drive & Shine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Drive & Shine's headquarters and its corporate-owned locations. To view all corporate locations, see

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Drive & Shine has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/27/25 at approximately 2:00 pm. I was going through the Drive and Shine carwash. The exit door failed to open and the conveyor belt forced my vehicle into the door. I completed an incident report and was told I would receive a phone call within 48 hours. 48 hours later, a phone call never came, so I went to Drive and Shine and was told to obtain one estimate for the damage to my vehicle, on 1/29/25. On 2/24/25, I returned to Drive and Shine with the estimate and was told that I now needed a total of 3 estimates. On 2/26/25 Tre, manager, approved my single estimate via text message. On 2/27/25 I was told by Tre that the only payment they would make would be directly to the body shop for repairs. On 2/27/25, Tre advised me that three estimates was no longer required and my One estimate was approved. On 3/1/25 I received a text message from Tre to set up a meeting to discuss resolution of the damages. I spoke with Tre and asked why a meeting was necessary and why I could not just be paid. Tre advised that they do not pay individuals directly for the damages caused at their car wash. I explained that I have several other things going on, including purchasing a house, and that I want paid the full amount of the estimate and then I would release them from any other damages. Tre advised that's not how they do business.

    Drive & Shine is NOT a BBB Accredited Business.

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