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Business Profile

Carry Out Food

Buffalo Wings & Ribs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carry Out Food.

Complaints

This profile includes complaints for Buffalo Wings & Ribs's headquarters and its corporate-owned locations. To view all corporate locations, see

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Buffalo Wings & Ribs has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/11 i placed an order for the dinner special. I walked inside & paid for my order. Upon arriving at my house & sitting down to eat i noticed a portion of my meal was not there. I immediately called the restaurant to inform them of the problem & the employee (later found out she was the manager) was very rude & blamed me for their mistake. She said, Well you should have checked your order before you left she then stated that i wasnt getting a refund, however i never asked for a refund. She continued to be rude & when i asked for a manager she said she was the manger. She continued to talk over me & yell its your responsibility to check. Not once did she apologize for the mistake or try to make the situation better. As a place of business no manager should ever speak to a customer the way she spoke to me. I was very upset & she continued to make the situation worse by the way she handled the situation . As i tried to explain to her my point of view she hung up on me. When i called back to get her full name she refused to get on the phone. Her name was Anise and I felt disgusted by her behavior. This was at the ********* location.

      Business Response

      Date: 04/22/2025

      ****** ******,

      I am very sorry for the bad customer service and experience.  I refunded the charge amount to your credit card. I am embarrassed by the way your complaint was handled.  We will talk to that employee and train her on these situations better.  Thank You for letting us know what happened.

    • Initial Complaint

      Date:06/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called in a carry out order. When I returned home, the order was incorrect. I ordered 50 boneless wing and got just the opposite. I also ordered 10 boneless with Shanghai sauce which was not included in my pickup. The supervisor told me to bring wings back before I could get replacement. Sadly I had out of town guest and could not do so. No apology and no other solution offered. After being a patron for many years, this was the worst experience and resolution from management *** encountered.

    Buffalo Wings & Ribs is NOT a BBB Accredited Business.

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